SERVICE INSTALLATION TECHNICIAN

Treasure Lake, LP in; Canton (Bradford County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Service Installation Technician to join their dynamic team. This role involves performing installations and troubleshooting for cable, internet, and phone services, ensuring customer satisfaction through effective communication and technical expertise. The ideal candidate will be comfortable working at heights and possess a friendly demeanor. This position offers a chance to grow within a supportive environment that values training and development. If you're looking to make a difference in the lives of customers and enjoy hands-on work, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Discounted Services

Qualifications

• Must be able to safely climb ladders and work at heights up to 40 feet.
• Prior experience in a service environment preferred but not required.

Responsibilities

• Install cable television, internet, and phone services.
• Communicate effectively with customers regarding service issues.
• Complete and submit all assigned work orders.

Skills

Customer Service Skills

Basic Computer Troubleshooting

Climbing Ladders

Communication Skills

Technical Problem Solving

Education

High School Diploma or Equivalent

Tools

Standard Hand Tools

Job description

SERVICE INSTALLATION TECHNICIAN (Maintenance)

Zito Media is seeking applicants for a Service Installation Technician to perform routine installations, disconnects, and troubleshooting of cable, high-speed internet, phone services, and end-user equipment. Must maintain performance standards in all duties of a service technician and instruct subscribers in general use of company equipment and services as needed. This position will require on-call evenings and weekends when scheduled or needed. Prior experience preferred, but willing to train the right candidate.

Job Responsibilities:

1. Install cable television, internet, and phone services.
2. Completion and submission of all assigned work orders.
3. Identify faults within the subscriber drop, up to the subscriber equipment to ensure proper signal level, picture quality, and compliance with all local, state, federal, and Zito Media requirements and standards. Correct these faults by adjusting, repairing, or replacing components.
4. Complete work assignments generated through subscriber service requests.
5. Communicate effectively with the customer concerning reception problems, instructions, and services.
6. Apply technical expertise to a variety of situations, evaluating problems and implementing the best solutions.
7. Work under minimal supervision, within broad guidelines of procedures and goals. Inform supervisor as needed.
8. Maintain a professional attitude and appearance at all times.
9. Perform other related duties and tasks as assigned or as become evident.
10. Travel out of state may be required, at times, to assist with coverage.

Requirements:

1. Safely be able to climb a ladder multiple times throughout the day. The company's ladders are typically rated at 250lbs maximum capacity, unless a reasonable accommodation for a higher weight capacity is requested and required.
2. Ability to climb, carry, set-up, and extend ladders weighing up to 100lbs, multiple times daily.
3. High school diploma or its equivalent.
4. Valid state driver's license along with an excellent driving record.
5. Friendly, patient, basic courtesy, diplomatic abilities, and a pleasant demeanor.
6. Basic computer troubleshooting to include email and MS Office.
7. Prior experience in a service environment preferred.
8. Ability to climb poles and ladders daily.
9. Confidence working in/on buckets, ladders, and utility poles at heights of up to 40 feet.
10. Work indoors and outdoors in all types of weather.
11. Use the standard tools of the trade (screwdrivers, wrenches, drills, strippers, crimpers, hammers, etc.) to route cable, connect cable, and install electronic equipment.
12. Able to work a variety of schedules in order to provide needed coverage, for both normal duty and on-call duty.
13. Sufficient visual and aural acuity to operate a variety of standard test and measurement equipment.

Zito Media retains the right to change this job description any time. Zito offers a robust benefits package including medical, dental, vision, 401(k) plan, and discounted services for employees who reside within the Zito coverage areas.

Zito Media is an equal opportunity employer which prohibits discrimination on the basis of race, color, religion, national origin, age, or sex. The company encourages job applications from minority and female candidates.