White Glove Installation Technician

Pocket Nurse®; Farmington Hills (MI); Remote; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a White Glove Installation Technician to join their dynamic team. This role involves traveling to various healthcare facilities to install and set up medical simulation equipment, ensuring that clinicians can focus on patient care. The ideal candidate will be detail-oriented, possess excellent customer service skills, and be comfortable with frequent travel. With a commitment to improving healthcare quality, this position offers competitive wages, comprehensive benefits, and the opportunity to make a significant impact in the healthcare sector.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Casual Dress Code

Qualifications

• Detail-oriented with strong assembly skills and customer service.
• Ability to travel frequently for installations and setups.

Responsibilities

• Travel to customer locations to install medical simulation equipment.
• Assemble and inspect equipment while adhering to safety policies.

Skills

Blueprint Reading

Customer Service Skills

Power Tool Operation

Heavy Lifting (up to 75 lbs)

Independent Decision Making

Education

High School Diploma or G.E.D.

Tools

Screw Guns

Circular Saws

Jigsaws

Drills

Hammers

Pallet Jacks

Job description

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DiaMedical USA is a fast-growing medical equipment distributor looking to fill a White Glove Installation Technician (Travel) position in our Farmington Hills, MI office. At DiaMedical USA, our mission is to improve quality healthcare by acting as a turnkey solution for healthcare facilities and educational institutions, allowing clinicians and instructors to prioritize patient care. As one of the largest healthcare and education equipment providers in the country, we achieve our mission by simplifying the purchasing process and operating as a single source supplier of over 1,500 healthcare and instructional manufacturers.

The White Glove Installation Technician is part of a growing team that will be responsible for installing simulation training equipment onsite at customer locations across the US. This position will be based out of our Farmington Hills, MI warehouse with frequent overnight travel to deliver, install, and set up equipment and fixtures. When not traveling, this position will assist other assembly teams onsite in our warehouse.

This position requires the need to be very detail-oriented, able to follow assembly instructions, possess professional customer service skills, and be able to travel for up to a week at a time.

Key Responsibilities And Other Duties As Assigned

• Travel to customer locations to complete set up of medical simulation equipment, which can include assembling and installing hospital beds, furniture, and curtains. Travel will be done by either company-provided vehicle or air.
• Inspect deliveries for accuracy, damages, and unload materials.
• Act as an authorized point of contact to sign for deliveries at DiaMedical’s warehouse location as well as at customer locations.
• Assemble items according to instructions using provided tools including but not limited to screw guns, circular saws, jigsaws, drills, and hammers.
• Monitor and report project successes and failures during project.
• Complete inventory and cycle counts for inventory and supplies.
• Attend company meetings at warehouse and home office and present information to team members as needed.
• Complete production reports and other documents as required.
• Adhere to all company safety and safe-working policies and report any known safety risks or violations to management.
• Assist with SimRig production and assembly, and other warehouse duties during non-travel periods.
• Communicate and interact with customers and other site-appointed liaisons.
• Other duties as assigned by team lead, supervisor, or management.
  
  

Education

• High school diploma or general education degree (G.E.D.).
  
  

Travel

• 65% domestic travel for up to a week at a time.
  
  

Skills And Experience

• Ability to read, understand, and execute blueprints and dimensioned diagrams.
• Valid driver’s license and ability to be able to travel domestically.
• Ability to lift 75 lbs.
• Proven ability to operate hand and power tools while using ladder.
• Operate push carts and pallet jacks.
• Ability to make independent decisions while at work locations regarding sourcing missing materials.
• Must be dependable and able to work on specified work schedules that will include overnights for installs and service at customer site.
• Previous experience working with a moving or installation company is helpful.
• Experience with wood working and assembly is a plus.
  
  

Benefits And Compensation

• Competitive wages.
• Medical, dental, and vision insurance coverage options.
• 401(k) with company match.
• Paid time off and paid company holidays.
• Casual dress code.
• The opportunity to make a difference in the ever-growing healthcare field.
  
  

Physical And Cognitive Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis and may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to sit; talk; hear; use hands to finger, handle, or feel; and reach with hands and arms. The employee is required to stand; walk; lift and/or move up to 50 pounds. No employee is authorized to lift weight over 50 pounds without assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This role requires the individual to be able to understand, remember, apply and communicate routine information; apply common sense and make routine decisions; communicate interactively and understand and follow oral and written instructions; and use basic mathematical skills including counting, adding, subtracting, multiplying and dividing.

DiaMedical is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. Information is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check).

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Medical Device

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