Service Innovation Manager: Strategy, Analytics & Ops

The Home Depot; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

The Home Depot in Atlanta, GA seeks a strategic operations leader to identify emerging technology and shape service department initiatives. You will analyze store operations, benchmark industry advancements, pilot capabilities, and translate insights into roadmaps.

This role requires influencing across the organization and driving flexible, connected customer and associate experiences. Responsibilities include leading business analysis teams, guiding project work plans, and delivering high-level

Qualifications

• Bachelor's degree in a related field.
• Minimum 5 years of work experience in retail operations or related domains.
• Strong data analysis and strategic thinking capabilities.

Responsibilities

• Analyze problems and communicate correct actions to the team and field.
• Develop and implement changes to improve store operations and value.
• Manage day-to-day processes and create project work plans.
• Address roadblocks and ensure successful execution of initiatives.
• Proactively respond to store needs and guide strategic projects.
• Build partnerships with the field/stores and communicate insights.
• Prepare high-level insights and recommendations from data and market analysis.
• Provide guidance and training; translate findings into recommendations.

Skills

Leadership and management

Retail operations

Communication with field

Strategic thinking

Data analysis

Business acumen

Problem solving

Education

Bachelor's degree

Job description

The Home Depot in Atlanta, GA seeks a strategic operations leader to identify emerging technology and shape service department initiatives. You will analyze store operations, benchmark industry advancements, pilot capabilities, and translate insights into roadmaps.

This role requires influencing across the organization and driving flexible, connected customer and associate experiences. Responsibilities include leading business analysis teams, guiding project work plans, and delivering high-level