Service Foreman: Lead Technician Performance & Customer Care

Worldwide Equipment Enterprises Inc; Chattanooga (TN); On-site; USD 70,000 - 100,000; Full time

Job summary

Worldwide Equipment Enterprises Inc. in Chattanooga, TN is seeking a Service Foreman to lead the Service Department, oversee technicians, and uphold the shop's safety and performance standards.

You will coordinate with Service Advisors, manage technician workload, prepare repair estimates, and ensure accurate documentation from start to finish. This full-time role offers a salary range of $70,000 to $100,000 per year and opportunities to advance toward Service Manager.

Qualifications

• Good communication across all business contacts.
• Proactive, energetic attitude with a customer-service mindset.
• Ability to read, analyze, and interpret complex documents.
• Ability to respond effectively to sensitive inquiries or complaints.

Responsibilities

• Communicates effectively with all business contacts and ensures all employees know that an environment of open and honest communication is expected.
• Assists in Hiring, training, motivating, counseling and Evaluating all service technicians.
• Ensures all Technicians work safely, maintain a professional appearance, complies with all CO policies
• Completes monthly technician performance reviews with each individual technician.
• Completes or assist to complete Annual performance evaluations with Technicians.
• Dispatches work to technicians ensuring the right tech is given the right job and follows up with the technician through the repair process to ensure commitments are met and the repair is quality.
• Works closely with Parts to ensure all parts orders are tracked and customers are updated.
• Composes repair estimates for customers and assists to get approvals for repairs.
• Reviews each Repair Order when the job is done and prior to the technician clocking off to ensure: ALL paperwork is complete, support cases are closed properly and the techs work area is clean. Checks the work on each job that is finished on shift to ensure a Quality repair is completed and delivered to the customer. All needed documentation is present to file warranty (if applicable) to include software files, warranty parts tagged / returned, OEM case files updated AND ECM images collected.
• Works to ensure that repairs and invoicing is completed within the standards for Repair Cycle Times.
• Maintains a Positive attitude and manages stress to ensure a calm, cool and collected image of our operations is received by each Customer and our internal contacts.
• Must maintain an empathetic view of our customers distress while working to create customized repair strategies to minimize our customer’s downtime and creates the best value for their overall spend.
• Foster teamwork within the department and with all other departments.
• Strives to learn and develop the skills needed to take on increasing responsibilities up to and including the role of Service Manager.
• Other duties as assigned by supervisor

Skills

Effective communicator

Can-do attitude

Analytical reading

Handling sensitive inquiries

Education

High school diploma or GED

Four years related experience

Job description

Worldwide Equipment Enterprises Inc. in Chattanooga, TN is seeking a Service Foreman to lead the Service Department, oversee technicians, and uphold the shop's safety and performance standards.

You will coordinate with Service Advisors, manage technician workload, prepare repair estimates, and ensure accurate documentation from start to finish. This full-time role offers a salary range of $70,000 to $100,000 per year and opportunities to advance toward Service Manager.