Service & Fleet Operations Manager

Sunbelt Rentals, Inc.; New Castle (DE); On-site; USD 62,000 - 85,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Paid Parental Leave

Paid Holidays and Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Length of Service Awards

Job summary

Sunbelt Rentals, Inc. is seeking a Service Support Manager to lead fleet maintenance, ensure DOT compliance, and manage warranty and parts processes. You will coordinate with the shop team, drivers, and vendors to keep equipment ready and compliant.

The role includes supervising the Parts Manager, scheduling inspections, and driving continuous improvements in service delivery and safety across Rental and Non-Rental fleets.

Qualifications

• Valid driver’s license.
• Extensive experience in repair and maintenance of AWP equipment.
• Knowledge of work planning, scheduling and supervisory activities.
• Strong understanding of equipment capabilities and safety requirements.
• Planning and management experience.
• Computer literacy.
• Reporting and warranty management experience.
• Inventory and parts management experience.

Responsibilities

• Maintains fleet files and DOT compliance for both Rental and Non-Rental Fleet.
• Schedules PM and DOT inspections on both Rental and Non-Rental Fleet (like trucks).
• Performs Safety Coordinator responsibilities in regards to DOT Fleet.
• Manages the Parts Manager, approving parts purchasing and ordering, etc.
• Conducts DOS with drivers on a monthly basis.
• Manages the warranty recovery process.
• Conducts reviews of closed work orders to ensure warranty opportunity has not been missed.
• Catalogs warranty parts for validation on manufacturer’s request.
• Maintains compliance with manufacturers issued services bulletins.
• Manages the customer damage process to include: Preparing damage letters to send to customers and sending them.
• Maintains photographic and physical evidence relating to customer damage.
• Directs the supply of parts to shop mechanics, other branches and customers.
• Screens and prioritizes service calls to meet customer needs.
• Works hand in hand with equipment vendors to learn maintenance requirements and capabilities of new equipment added to inventory.
• Trains shop foreman on new equipment.
• Collaborates with Service Manager and Shop Foreman to schedule factory training and technical diagnosis on equipment.

Skills

Driver's license

AWP maintenance experience

Work planning

Supervisory experience

Equipment safety

Inventory management

Warranty management

Computer literacy

Tools

Computer literacy

Job description

Sunbelt Rentals, Inc. is seeking a Service Support Manager to lead fleet maintenance, ensure DOT compliance, and manage warranty and parts processes. You will coordinate with the shop team, drivers, and vendors to keep equipment ready and compliant.

The role includes supervising the Parts Manager, scheduling inspections, and driving continuous improvements in service delivery and safety across Rental and Non-Rental fleets.