Service Fleet Coordinator at Mercedes Benz of North Olmsted

ADP, Inc.; North Olmsted (OH); On-site; USD 30,000 - 36,000; Full time

Job summary

Mercedes Benz of North Olmsted in North Olmsted, OH is seeking a Service Fleet Coordinator- Loaner Desk to manage a fleet of loaner vehicles and coordinate with sales and service teams to ensure timely service and customer satisfaction.

You will handle scheduling, vehicle inspections, and communication with clients, service advisors, and management; a fast-paced, detail-oriented multitasker with strong verbal and written communication is ideal.

Qualifications

• Must be 18 years of age or older with a valid driver license and a good driving record.

Responsibilities

• Coordinate a hands-on, highly responsive customer advocate for loaner fleet.
• Listen to clients and immediately handle customer needs.
• Interact with service department personnel to ensure customer needs are met ASAP.
• Manage a fleet of loaner vehicles and inspect for damage after return.
• Maintain mileage and determine when to retire vehicles from the fleet.
• Work with the sales manager when new fleet loaners are needed.
• Schedule valet pickups and return of client vehicles.
• Communicate with clients, service advisors, and team members to ensure a smooth process from start to finish.
• Clearly stating expectations and engaging customers via outbound calls, email, chat and text.

Skills

Customer service

Multi-tasking

Communication

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Fleet Coordinator at Mercedes Benz of North Olmsted

North Olmsted, OH, US

30+ days ago Requisition ID: 1156

Salary Range: $30,000.00 To $36,000.00 Annually

Service Fleet Coordinator- Loaner Desk

The Service Fleet Coordinator responds to the needs of our clients, sales managers, and service advisors. A friendly voice coupled with a “can do” attitude and a driven commitment to complete customer satisfaction are required skills to succeed in this role.

Job Duties but not limited to this list:

• Coordinator is a hands-on, highly responsive customer advocate.
• Listen to clients and immediately handle customer needs.
• Coordinator works in a TEAM culture, interacting frequently each day with service department personnel to ensure customer needs are met ASAP.
• Manage a fleet of loaners vehicles.
• Inspect for damage after each loaner is returned.
• Fuel
• Charging level up
• Cleanliness
• Maintain the Mileage for loaners – know when it’s time to retire vehicle from the fleet.
• Work with the sale manager when new fleet loaners are needed.
• Coordinator for service team
• Handle scheduling valets pick up appointments.
• Handle scheduling returning clients vehicles when done.
• Communicate directly with clients, service advisors, and team members to ensure smooth process from start to finish.
• Clearly stating expectations
• Engage customers with outbound phone, email chat and text communications.
• Outstanding verbal and written communications are required.
• Coordinator must be able to multitask very quickly and efficiently.
• Coordinator must be technologically inclined. Speed, accuracy, and attention to details are required skills.
• Other projects assigned by management.
• Help maintain a clean and organized work area /department.

Job Requirements: Must be 18 years of age or older with have a valid driver license in the state that you will work and a good driving record.