Service Experience Trainee: Grow Your Auto Care Career

Avondale Dealerships; Grapevine (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Life Insurance

401K

Paid Holidays

Employee Assistance Program

Job summary

Avondale Mercedes-Benz Grapevine is seeking a Service Trainee to assist the service department in delivering an elevated client experience. You will learn and support daily service processes, including customer communication and appointment management.

Training will cover current systems (CDK, SDL, Text to Drive, Voile) and interactions with customers, aiming to improve overall service delivery and client satisfaction at Avondale's Grapevine location.

Qualifications

• High school diploma or GED; 1–3 months related experience or training; or equivalent combination of education and experience.
• Valid Driver's License; insurable.
• Physical ability to frequently lift up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

• Assist with service department processes to ensure an elevated client experience.
• Notify clients when repairs are completed and vehicle is ready for delivery.
• Support with service drive traffic and appointment coordination.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or GED

Tools

CDK

SDL

Text to Drive

Voile

Job description

Avondale Mercedes-Benz Grapevine is seeking a Service Trainee to assist the service department in delivering an elevated client experience. You will learn and support daily service processes, including customer communication and appointment management.

Training will cover current systems (CDK, SDL, Text to Drive, Voile) and interactions with customers, aiming to improve overall service delivery and client satisfaction at Avondale's Grapevine location.