Service Experience Advocate (Customer Liaison)

Mazak Corporation; Florence (KY); On-site; USD 35,000 - 50,000; Full time

Job summary

Mazak Corporation is seeking a Customer Service Advocate for its Florence, KY headquarters. The role focuses on enhancing customer experiences by acting as a liaison between the service team and customers. Responsibilities include answering service calls, assisting with customer inquiries, and monitoring service updates.

The ideal candidate should possess strong customer service skills, a High School Diploma or GED, and experience with Microsoft Office and D-365. Join a dynamic team and contribute to service excellence.

Qualifications

• High School Diploma or GED required.
• Strong customer service skills essential.
• Experience with D-365 and Microsoft Office preferred.

Responsibilities

• Answer initial Service department calls and assist customers.
• Improve customer communication and satisfaction.
• Monitor service receipts and close work orders.
• Handle invoicing for service by distributors/vendors.

Skills

Strong Customer Service skills

Experience in using Microsoft Office

Account Receivable experience

D-365 experience

Multi-tasking ability

Excellent communication skills

Attention to detail

Time Management skills

Teamwork ability

Education

High School Diploma or GED

Tools

D-365

Microsoft Office

Job description

Mazak Corporation is seeking a Customer Service Advocate for its Florence, KY headquarters. The role focuses on enhancing customer experiences by acting as a liaison between the service team and customers. Responsibilities include answering service calls, assisting with customer inquiries, and monitoring service updates.

The ideal candidate should possess strong customer service skills, a High School Diploma or GED, and experience with Microsoft Office and D-365. Join a dynamic team and contribute to service excellence.