SERVICE EXCELLENCE SPECIALIST

Cooper University Health Care; Camden (NJ); On-site; USD 25,000 - 40,000; Full time

Job summary

Cooper Norcross Health is seeking a Service Excellence Specialist in Camden, NJ to ensure patient comfort and address non-clinical needs during hospital stays, primarily through Comfort Rounds and attentive service.

The role is a Day shift, Full Time position with hourly pay in the range of $18–$29. A High School Diploma is required, and a Bachelor's Degree is preferred. Cooper Norcross Health is an Equal Opportunity Employer. Contact [e-mail] for accommodations.

Qualifications

• Two years of experience in a hospital, clinical, or patient-facing environment.
• High School Diploma is required; Bachelor's degree preferred.

Responsibilities

• Conduct Comfort Rounds to check on patients' non-clinical comfort needs.
• Engage with patients twice daily to ensure they have necessities and feel supported.
• Facilitate service needs and address comfort concerns in a timely, compassionate manner.
• Attend to each patient to ensure a positive experience during their hospital stay.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma

Bachelor's Degree Preferred

Job description

SERVICE EXCELLENCE SPECIALIST

Camden, NJ

Job ID 70902

Job Type Full Time

Shift Day

Specialty Clerical/Administrative

About us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals - its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children's Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report's Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America's Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org (opens in new window) to learn more.

Short Description

The Service Excellence Specialist plays a key role in ensuring that patients' comfort and non-clinical needs are addressed during their hospital stay. This role focuses on conducting Comfort Rounds, connecting with patients twice daily to ensure they have what they need to feel comfortable and supported. The Service Excellence Specialist is responsible for facilitating service needs, addressing comfort concerns, and ensuring that each patient is attended to in a timely and compassionate manner.

Experience Required

• 2 years required

Education Requirements

• High School Diploma
• Bachelor's Degree Preferred

Hourly Rate Min $18

Hourly Rate Max $29

The New Jersey Pay Transparency Act requires disclosure of the pay range for this position.

A salary offer will vary based on the job role, candidate experience, qualifications, internal pay equity and market data.

Cooper University Health Care is an Equal Opportunity Employer and is committed to equal employment opportunity for all team members. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by law or regulation. To request reasonable accommodation, contact [e-mail]