Service Excellence Coordinator

Performance Foodservice; Colchester (VT); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health & Wellness Benefits

Employee Stock Purchase Plan

RRSP

Paid Direct Drug Card

Scholarship Opportunities for children

Paid Time Off

Job summary

Performance Foodservice is seeking a Service Excellence Analyst to analyze operational and customer data, identify trends, and drive improvements in service delivery. You will collaborate with cross-functional teams to provide actionable insights that improve satisfaction and efficiency.

The role focuses on coordinating schedules, preparing communications, and supporting management with projects. A strong background in office administration and data handling is expected for success.

Qualifications

• High School Diploma or GED is required.
• 1-3 years of administrative experience.
• Proficient in Microsoft Word and Excel.
• Strong communication abilities are essential.

Responsibilities

• Schedule and coordinate meetings, events, and projects.
• Prepare presentations, reports, and communications.
• Answer phones and direct calls.
• Monitor and coordinate schedules.
• Greet visitors and manage check-in/out.
• Type letters, reports, and forms.
• Assist with data entry for invoices, orders, and reports.
• Organize documents, mail, and filing.
• Support management with projects and office coverage.
• Monitor supplies and assist in ordering processes.
• Run errands as needed.

Skills

Communication

Administrative experience

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Job description

Job Description

• Competitive pay and benefits, including Health & Wellness Benefits, Employee Stock Purchase Plan, RRSP, Paid Direct Drug Card, & Scholarship Opportunities for children of associates, Paid Time Off, and much more
• Growth opportunities performing essential work to support North America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect.

We Deliver the Goods

• Competitive pay and benefits, including Health & Wellness Benefits, Employee Stock Purchase Plan, RRSP, Paid Direct Drug Card, & Scholarship Opportunities for children of associates, Paid Time Off, and much more
• Growth opportunities performing essential work to support North America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect.

Position Purpose

The Service Excellence Analyst is responsible for analyzing operational and customer experience data to identify trends, uncover root causes of service issues, and drive continuous improvement initiatives. This role partners with cross-functional teams to develop actionable insights that enhance customer satisfaction, improve service delivery, reduce operational errors, and increase overall efficiency. The ideal candidate combines strong analytical skills with business acumen and a passion for improving customer outcomes.

Primary Responsibilities

• Scheduling and coordinating meetings, events, and special projects.
• Assisting in the preparation of presentations, reports, and communications.
• Answering phones and directing calls to appropriate recipients.
• Monitoring and coordinating schedules.
• Greeting visitors and ensuring all guests check in and out.
• Typing various letters, reports, and forms.
• Providing support with data entry such as; invoices, orders, and other reports.
• Organizing documents, sending out mail and packages, filing, and processing received mail.
• Assisting with management with projects, and filling in as support when needed within the office.
• Monitoring supplies, and assisting in the ordering processes as needed.
• Running errands when needed.

Required Qualifications

• High School Diploma or General Educational Development (GED) certificate.
• 1-3 years of administrative experience.
• Computer proficient with strong knowledge of Microsoft programs such as Word and Excel.
• Ability to communicate effectively.

High School Diploma or General Educational Development (GED) certificate.

1-3 years of administrative experience.

Computer proficient with strong knowledge of Microsoft programs such as Word and Excel.

Ability to communicate effectively.

Compensation

22.00 hr