Service Excellence Advocate

Empower Pharmacy; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

An innovative healthcare company is seeking a Service Excellence Advocate to enhance customer experiences and support access to affordable medications. This role involves resolving inquiries, providing medication guidance, and collaborating with team members to ensure seamless service. Join a forward-thinking organization dedicated to quality and service, where your contributions will directly impact the lives of customers seeking reliable healthcare solutions. If you are passionate about customer service and have a background in pharmacy or healthcare, this position offers a great opportunity for you to make a difference.

Benefits

Comprehensive health benefits

Dental insurance

Vision insurance

Paid time off

401(k) matching

Wellness perks

IV therapy

Compounded medications

Qualifications

• 1+ year of pharmacy or healthcare-related experience preferred.
• Registered with the Texas Board of Pharmacy as a Pharmacy Technician preferred.

Responsibilities

• Deliver positive customer experiences via phone and email.
• Assist customers in understanding prescriptions and medication regimens.
• Collect and document customer feedback to improve services.

Skills

Exceptional communication skills

Problem-solving skills

Interpersonal skills

Customer service orientation

Data management

Knowledge of pharmaceutical products

Microsoft Office proficiency

Education

High school diploma or GED

College education

Job description

Join to apply for the Service Excellence Advocate role at Empower Pharmacy

Location: Remote - (United States)

Posted: April 30, 2025

Job Type: Full Time

Req#: 4148

Company Overview

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions across the nation. We are the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility serving the functional medicine markets. Our core values are People, Quality, Service, and Innovation. We focus on manufacturing, distribution, and quality control, leveraging technology and a commitment to excellence to improve medication accessibility and affordability.

Position Summary

The Service Excellence Advocate enhances customer experiences by resolving inquiries, providing medication guidance, and driving improvements through feedback. This role supports our mission to expand access to affordable, quality medications.

Responsibilities

1. Deliver positive customer experiences via phone and email by addressing inquiries, concerns, and issues promptly.
2. Assist customers in understanding prescriptions and medication regimens, including storage, administration, and compounded medication info.
3. Collect and document customer feedback through surveys, comment cards, and interactions, sharing insights with the Team Leader.
4. Collaborate with team members and pharmacy staff to ensure seamless customer experience and communicate updates.
5. Participate in service improvement initiatives by identifying areas for enhancement based on feedback.

Work Environment & Physical Requirements

Requires talking and hearing; ability to remain stationary for long periods; use hands and fingers for input; move around the office; stand, walk, reach, climb, or stoop as needed.

Knowledge, Skills & Competencies

• Exceptional communication, problem-solving, and interpersonal skills; strong customer service orientation.
• Proficiency in handling inquiries, managing data systems, knowledge of pharmaceutical products, and Microsoft Office.
• Customer focus, process optimization, collaboration, resourcefulness, problem management, accountability, adaptability, and effective communication.

Values

• People, Quality, Service, and Innovation—our foundational principles guiding our work and culture.

Qualifications & Experience

• At least 1 year of pharmacy or healthcare-related experience preferred.
• High school diploma or GED required; college education preferred.
• Registered with the Texas Board of Pharmacy as a Pharmacy Technician preferred.

Benefits

Comprehensive health, wellness, and future benefits including medical, dental, vision, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. More info: https://careers.empowerpharmacy.com/benefits/