Patient Advocate Sr.

Thomas Jefferson University Hospitals, Inc.; United States; On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Patient Advocate to enhance patient experiences by managing grievances and fostering relationships between patients and staff. This role involves proactive communication and crisis intervention, ensuring that patient interests are prioritized. The ideal candidate will have a strong background in patient advocacy, with the ability to navigate complex situations and promote a patient-centered environment. Join a dedicated team committed to improving lives and making a positive impact in the healthcare community.

Qualifications

• 5+ years experience in patient advocacy or similar healthcare role.
• Certification in Patient Advocacy preferred.

Responsibilities

• Manage patient concerns and grievances effectively.
• Promote relationships between patients and staff for better care.

Skills

Patient Advocacy

Crisis Management

Conflict Resolution

Communication Skills

Education

Associates Degree

Job description

The Senior Patient Advocate is the primary contact managing concerns and grievances from patients, their families, and other healthcare consumers. The Senior Patient Advocate is called upon to intervene in crisis situations and negotiate resolutions between conflicted parties while operating within an ethical construct, seeking to promote the interest of the patient first and foremost, and then seeks to promote relationships between staff and patients. These efforts lead to a more positive and individualized healthcare experience, recognizing the diversity and uniqueness of each person. The Senior Patient Advocate proactively communicates and demonstrates the concern and responsiveness of the Jefferson region and of facility they represent providing a specific channel through which patients can seek solutions to problems, concerns and unmet needs.

Essential Functions

1. Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
2. Identifies and develops resources for helping the organization implement improvement processes to address trends in complaints and grievances.
3. Identifies and facilitates opportunities for patients, families, and staff to interact for the purpose of creating a more patient and family centered environment.
4. Identifies and recruits patients and families to participate in organizational meetings, conferences, and committees.
5. Collaborates and supports leadership to standardize the complaints/grievance resolution process and support the Grievance Committee.
6. Duties as assigned.

Education:

Associates Degree

Experience:

Five years working as a Patient Advocate or in a similar healthcare position. Certification of Patient Advocacy or Similar Certification Preferred. Certified Public Notary preferred.

Work Shift

Workday Day (United States of America)

Job Details

Patient Advocate Sr.

Worker Sub Type

Regular

Primary Location Address

111 S 11th Street, Philadelphia, Pennsylvania, United States of America

Why work here?

In keeping with Jefferson's Mission, We Improve Lives, it is our goal to recruit, retain, develop and reward highly-qualified employees. If you are enthusiastic, caring and dedicated to service excellence, we invite you to consider joining Jefferson. Jefferson encourages its employees to expand their knowledge and develop their careers through growth opportunities and continuing education.

About Us

With a long standing history, Jefferson has been advancing the medical field from the heart of Center City Philadelphia for nearly 200 years. Our Mission, We Improve Lives, expands to every corner of the organization. From our weekly farmer’s market, to our new Jefferson Accelerator Zone for innovation, our employees’ passion for the community is evident by the daily gestures towards our patients, students and each other.