Patient Experience Advocate

COOPER PEDIATRICS; Camden (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

Cooper University Health Care in New Jersey seeks a Service Excellence Advocate to act as a key liaison between patients, families and hospital staff, ensuring concerns are addressed and patient experiences improved.

The role emphasizes proactive engagement, effective problem-solving, and collaboration with clinical and administrative leadership to resolve issues, drive feedback into action, and uphold a patient-centered culture across the organization.

Qualifications

• High school diploma required; bachelor’s preferred.
• Experience as Patient Advisor/Advocate welcomed; Spanish skills a plus.

Responsibilities

• Serve as liaison between patients, families and hospital staff.
• Address patient concerns promptly and professionally.
• Act on feedback with clinical and administrative leadership.
• Promote a patient-centered environment aligned with organizational goals.

Skills

Communication

Conflict negotiation

Problem solving

Customer service

Spanish language

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft 365

EPIC

Job description

Cooper University Health Care in New Jersey seeks a Service Excellence Advocate to act as a key liaison between patients, families and hospital staff, ensuring concerns are addressed and patient experiences improved.

The role emphasizes proactive engagement, effective problem-solving, and collaboration with clinical and administrative leadership to resolve issues, drive feedback into action, and uphold a patient-centered culture across the organization.