Service Engineering Specialist

WEG Electric Corp. (USA); Duluth (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

WEG Electric Corp. (USA) seeks a Service Engineering Specialist to handle post‑sales troubleshooting, programming and wiring for WEG products. You will support customers by phone or email, including after-hours help, and coordinate field service actions with drawings and company resources.

Responsibilities include documenting calls, handling warranty-related assessments, and providing repair quotes. This role requires strong knowledge of schematics, service manuals, and complex troubleshooting

Qualifications

• 1+ years of related service experience.
• Preferred associate degree in electrical or electronics.
• Strong knowledge of product troubleshooting and service manuals.

Responsibilities

• Provide technical support to customers and end users by phone or email.
• Provide after-hours phone support.
• Send Field Service Request Form when needed.
• Assist field support with drawings and WEG resources.
• Send Return Authorization Request Form when required.
• Record calls and emails in the support database.
• Record non-conformities in the database.
• Review field service reports for warranty validation.
• Inspections on products per technical manuals.
• Perform root cause analysis for warranty decisions.
• Provide repair cost quotes for WEG products.
• Log evaluations and parts costs in the database.
• Keep benches and lab organized.
• Assist parts department in identifying parts.
• Provide backup to Field Service Engineer and Repair Lab Engineer.

Skills

Troubleshooting

Schematics

Drawings

Service manuals

Clear communication

Complex scenarios

Education

Electrical/electronics associate degree

High School/GED

Job description

About The Role

WEG Electric Corp. has an excellent opportunity for a Service Engineering Specialist. You will answer technical calls and emails dealing with post‑sales troubleshooting, programming and wiring for WEG products.

Primary Responsibilities

• Provides technical support to customers and end users, by phone or email with basic start‑up of WEG products.
• Provides after‑hours phone support.
• Sends Field Service Request Form to customer when requested or when scope of customer request extends beyond expected boundaries of reasonable phone or email support.
• Assists field support personnel via phone or email as needed by providing drawings and the use of available WEG resources.
• Sends Return Authorization Request Form to customer when requested or when deemed appropriate.
• Records details of calls and email in technical support database.
• Records non‑conformities of WEG products in the appropriate database.
• Reviews field service reports as needed for warranty validation.
• Performs inspections on products (static and power test inspections) according to technical manuals for each product.
• Performs root cause analysis to determine, if possible, whether failure is a manufacturer defect or external, for warranty or denial purposes.
• Provides quotes for the repair of WEG products.
• Records details of evaluations, defective parts found with cost of each, determination of worthiness of repair in the appropriate database.
• Keeps workbenches and repairs lab organized and clean.
• Assists the parts department on identifying parts for customers.
• Provides back‑up to Field Service Engineer and Repair Lab Engineer.

Education

• High School/GED - Associate degree in electrical or electronics or equivalent is preferred.

Knowledge / Training

• Department procedures.
• Robust product and troubleshooting knowledge, required.
• Knowledge of schematics, drawings and service manuals.
• Demonstrated competency in complex scenarios.
• Knowledge to handle all levels of service issues.
• Knowledge to communicate clearly and effectively.

Experience

• 1+ years of related experience.

About WEG Electric Corp.

WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually. Founded in 1961, WEG operates mainly in the sector of capital goods, having five main businesses: Motors, Energy, Automation, Coatings, Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is located in Duluth, GA with manufacturing units in Minnesota, Indiana and Missouri with over 30 thousand employees worldwide. Visit our website to learn more: www.weg.net.

We offer a pleasant work environment, competitive compensation and full benefits package.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.