Service Engineer II

Mitsubishi Electric; Buffalo (NY); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Competitive 401k with company match

Paid Vacation and Holidays

Tuition Reimbursement

Employee Assistance Program

Pet Insurance

Job summary

A leading automation solutions provider is seeking a Field Service Technician in the Buffalo area. This role requires 60-80% travel to provide technical service and support to customers, both onsite and remotely. Candidates should possess a BSEET or related experience, with a strong mechanical aptitude and knowledge of electrical tools. The position offers a competitive salary range of $70,000 to $85,000 annually, along with a comprehensive benefits package including health insurance and retirement plans.

Qualifications

• Knowledge of electrical and mechanical tools for machine repair.
• Ability to read and understand technical documentation: schematics, logic, procedures.
• Experience in field service is a plus.

Responsibilities

• Provide technical service and support to customers onsite and remotely.
• Install components and solutions in the field.
• Promote sales of spare parts to assist in machine uptime.

Skills

Hands-on knowledge of volt meters

Mechanical aptitude

Strong verbal and written communication skills

Organizational skills

Flexibility to travel

Knowledge of electrical and mechanical tools

Some experience in field service for industrial automation

Experience in Computerized Numeric Controls (CNC’s)

Experience with robots

Experience in motion controllers and PLC’s

Education

BSEET or equivalent related experience

Job description

This position will service the greater Buffalo area. The position requires 60-80% travel, mostly within region. In this role you will provide technical service and support to our customers onsite and remotely using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems. Additionally, you will be responsible for:

• Installing components and solutions offered by Mitsubishi Electric Factory Automation where knowledge of programming, calibrating, tuning, rebuilding and maintaining customer’s equipment in the field is being utilized
• Supporting the in-house systems for diagnostics such as simulators, programming systems, tools, etc.
• Presenting and sell customers our value-added services (VAS) to help accomplish their UPTIME goals; CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, training, etc.
• Promoting the sales of spare parts to customers which would further assist in their machine UPTIME
• Entering all technical claims, service activity, follow ups, and other customer related inquiries into the database, while maintaining data integrity
• Cooperating with and take instruction/support advice from Senior Engineers

Essential Education, Skills and Experience

• BSEET or equivalent related experience
• Some experience in field service for industrial automation
• Knowledgeable on electrical and mechanical tools for machine repair
• Mechanical aptitude
• Hands‑on knowledge of volt meters, oscilloscopes, and other test / measuring equipment
• Ability to read and understand technical documentation: schematics, logic, procedures, etc.
• Strong verbal and written communication skills to communicate with and maintain effective relationships with customers and colleagues
• Organization skills for arranging travel plans and service call schedule
• Flexibility to travel with limited notice to meet customer’s expectations
• Experience in Computerized Numeric Controls (CNC’s) products strongly preferred
• Experience with robots and how they operate is a plus
• Experience in motion controllers and programmable logic controllers (PLC’s) is a plus
• Experience in field service is a plus

Who is MEAU?

• A successful team of smart, dedicated professionals who are not only the best in their respective fields but are committed to a tradition of technological leadership and innovation.
• An organization that truly cares about employee engagement and understands the impact of clear and consistent communication.
• Our leaders are committed to ensuring all employees are regularly informed about the state of the business, understand how they fit in, and know where they can make a difference.
• Employees are encouraged to pursue professional development opportunities and participate in in-house training programs.

We value our employees, and we offer an extensive benefits package that adds value to your total compensation

• Health, dental and vision insurance plans with company contribution – we offer different plans, including PPO and HMO (HMO offered only in some states)
• Competitive 401k with company match
• Paid Vacation and 13 Paid Holidays, including floater holidays
• Tuition Reimbursement
• Flexible Spending Account
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program
• Employee Discount Program
• Pet Insurance

The target pay range for this position is $70,000 - 85,000 annually. The listed salary range is approximate and reflects the anticipated compensation for this position as determined by salary analysis; both internal and external to MEAU. Final compensation will be determined based on the candidate's qualifications, skills and experience. Compensation may also vary due to market factors. MEAU retains the right to adjust compensation based on business needs.

Mitsubishi Electric Automation, Inc. is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, ancestry, citizenship status, age, marital status, disability, veteran status, sexual orientation, or any other lawfully protected characteristic.