Service Engineer I, Service

Hexagon AB; Michigan; Remote; USD 60,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Service Engineer, where you'll play a vital role in ensuring customer success with high-precision measuring machines. This remote position offers the chance to work independently while traveling to customer sites. You'll troubleshoot complex systems, provide training, and collaborate with innovative teams. Enjoy a competitive salary, performance bonuses, and comprehensive healthcare benefits. Be part of a global leader in industrial intelligence and contribute to shaping the future of manufacturing.

Benefits

Competitive Salary

Performance-Based Bonuses

Comprehensive Healthcare Benefits

Flexible Work Schedules

Paid Time Off

401k with Employer Match

Tuition Reimbursement

Qualifications

• Technical degree or equivalent experience required.
• Prior experience with hand tools and electrical test equipment essential.

Responsibilities

• Install, repair, and maintain high-tech CMM machines.
• Provide technical expertise and training to customers.

Skills

Mechanical Troubleshooting

Electrical Troubleshooting

Problem-Solving

Customer Service

Education

Technical Degree

Military Technical Training

Tools

Microsoft Operating System

Basic Electrical Test Equipment

Hand Tools

Job description

Hexagon’s Manufacturing Intelligence division is seeking a Service Engineer for our Novi, MI. location. This is a Remote position.

AtHexagon's Manufacturing Intelligence division, we're helping shape the future of industry with cutting-edge technologies that enable the development of the next generation of products. With a global reach and a vast portfolio that includes advanced sensors, factory automation, and simulation tools, we foster innovation and transformation in manufacturing.

Why Join Us?

• Be part of aglobal leaderin industrial intelligence.
• Work remotelyand travel to customer sites across the region without having to fly across the country.
• Collaborate with a forward-thinking team dedicated toinnovationandexcellencein customerservice.
• Learn from a long-tenured existing teamwith deep product and customer experiences.

About the Role

As aFieldServiceEngineer, you’ll play a critical role in ensuring our customers’ success by maintaining and optimizing our high-precision Coordinate Measuring Machines (CMM) and related equipment. You'll work independently, troubleshoot complex mechanical and electronic systems, and have the opportunity to develop your skills through exposure toinnovative technologies.

What You'll Do

• Install, repair, troubleshoot, and maintainhigh-tech CMM machines at customer locations.
• Providetechnical expertiseand training to customers on machine operation and upkeep.
• Support product innovation by working cross-functionally with R&D and technical teams to ensure customer feedback is implemented in future products.
• Work independentlyin a dynamic environment while delivering outstanding customer satisfaction.
• Accurately completeservicereports and provide feedback to continuously improve ourservices.
• Enjoyregional domestic travel (100%), where you’ll interact with a wide range of clients and industries.
• Lift and move equipmentweighing up to 75 pounds unassisted and be able to work a minimum of40hours per week, including overtime as required to meet customer needs.

Qualifications

• Technical degree(Tech School, Associate, or Bachelor's) or equivalent experience with high school degree
• Alternatively,training and experience from a Military Technical School.
• Prior experienceworking withhand toolsandbasic electrical test equipmentis essential.
• Microsoft operating systemknowledge is required.
• Mechanical, electrical, and softwaretroubleshooting skills are highly desired.
• Strong problem-solving skills and the ability to work independently.
• Comfortable lifting up to 75 lbs and traveling regularly within the territory.
• Excellentcommunication and customerserviceskills.
• Prior experience with CMM machines or other industrial automation is a plus.

Physical Demands

Employee must be able to perform each essential job function satisfactorily and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform essential job functions, absent undue hardship.

• Frequently required to stand, walk, sit for long periods of time with regularly bending and kneeling
• Manual dexterity required for keyboard use, operating office equipment, grasping objects
• Regularly move around the customers’ worksites
• Regularly lift and/or move up to 75 pounds
• Specific vision abilities required include close vision, depth perception and adjust focus
• Frequently communicates with other employees and customers

Employee will encounter work environment characteristics described below while performing the essential job functions and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform the essential job functions, absent undue hardship.

• Primarily visits customers’ worksites, with occasional visits to the office
• Equipment is kept clean, orderly, properly inspected for accurate functionality
• Noise levels are considered low to moderate
• If required, PPE will be provided
• Requires travel to customers’ worksites up to 100%

At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed at which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.

We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that is second to none!

What We Offer

• Competitive salary with opportunities forperformance-based bonuses.
• Comprehensivehealthcare benefits(medical, dental, vision), including Health Savings Accounts (HSA) with employer contributions.
• Flexible work scheduleswith remote options and80%-100% travel, offering variety in your workdays.
• Paid time off(PTO), including holidays and parental leave.
• 401k withgenerous employer matchandtuition reimbursementto support your professional development.
• Opportunities to grow and move within aglobal companyknown for its commitment toemployee growthand innovation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Job Function: Technical Service & Support

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.