Service Engineer I

Hexagon Manufacturing Intelligence; Pittsburgh (Allegheny County); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a dedicated Field Service Engineer to join their innovative team. This remote position focuses on maintaining and optimizing high-precision Coordinate Measuring Machines (CMM) at customer sites, ensuring customer success through technical expertise and collaboration with R&D teams. You'll enjoy a dynamic work environment with opportunities for professional growth and a competitive salary package. If you are passionate about technology and customer service, this role offers the chance to make a significant impact in the manufacturing industry.

Benefits

Comprehensive Healthcare

Flexible Schedules

Remote Work Options

Paid Time Off

401k with Employer Match

Tuition Reimbursement

Performance Bonuses

Qualifications

• Technical degree in Electronics or Industrial Mechanics required.
• Experience with hand tools and basic electrical test equipment essential.

Responsibilities

• Install, repair, and maintain high-tech CMM machines.
• Provide technical expertise and training on machine operation.

Skills

Mechanical Troubleshooting

Electrical Troubleshooting

Customer Service

Problem-Solving

Communication

Education

Technical Degree in Electronics

Technical Degree in Industrial Mechanics

Tools

Hand Tools

Basic Electrical Test Equipment

Microsoft Operating Systems

Job description

Summary

THIS IS A REMOTE POSITION BASED IN WESTERN PENNSYLVANIA

At Hexagon's Manufacturing Intelligence division, we help shape the future of industry with innovative technologies that support the development of next-generation products. Our global portfolio includes advanced sensors, factory automation, and simulation tools, fostering innovation and transformation in manufacturing.

Why Join Us?

• Be part of a global leader in industrial intelligence.
• Work remotely with regional travel to customer sites—no cross-country flights needed.
• Collaborate with a forward-thinking team dedicated to innovation and excellence in customer service.
• Learn from a seasoned team with extensive product and customer experience.

About the Role

As a Field Service Engineer, you will ensure customer success by maintaining and optimizing high-precision Coordinate Measuring Machines (CMM) and related equipment. You will work independently, troubleshoot complex mechanical and electronic systems, and develop your skills through exposure to innovative technologies.

What You'll Do

• Install, repair, troubleshoot, and maintain high-tech CMM machines at customer locations.
• Provide technical expertise and training on machine operation and maintenance.
• Support product innovation by collaborating with R&D and technical teams to incorporate customer feedback into future products.
• Work independently in a dynamic environment, ensuring excellent customer satisfaction.
• Complete service reports accurately and provide feedback for continuous improvement.
• Travel regionally (100%) to interact with diverse clients and industries.
• Lift and move equipment weighing up to 75 pounds and work at least 40 hours per week, including overtime as needed.

Qualifications

• Technical degree (Tech School, Associate, or Bachelor's) in Electronics, Industrial Mechanics, or related fields.
• Alternatively, training and experience from Military Technical School.
• Experience with hand tools and basic electrical test equipment is essential.
• Knowledge of Microsoft operating systems required.
• Mechanical, electrical, and software troubleshooting skills are highly valued.
• Strong problem-solving skills and ability to work independently.
• Ability to lift up to 75 lbs and travel regularly within the territory.
• Excellent communication and customer service skills.
• Experience with CMM or industrial automation a plus.

Physical Demands

Must perform essential functions satisfactorily; accommodations may be provided for disabilities, barring undue hardship.

• Frequently stand, walk, sit, bend, and kneel.
• Use manual dexterity for keyboard and equipment operation.
• Move around customer worksites regularly.
• Lift/move up to 75 pounds.
• Vision abilities include close vision, depth perception, and focus adjustment.
• Regular communication with colleagues and clients.

Work Environment

Primarily visiting customer sites, with occasional office visits. Equipment maintained in clean, orderly condition. Noise levels are low to moderate. PPE provided if needed. Travel to customer sites up to 100%.

At Hexagon Manufacturing Intelligence, we value our energetic, passionate, and innovative culture. We offer opportunities for career growth, professional development, and a competitive benefits package.

What We Offer

• Competitive salary with performance bonuses.
• Comprehensive healthcare (medical, dental, vision) with HSA contributions.
• Flexible schedules, remote work options, and extensive travel.
• Paid time off, holidays, parental leave.
• 401k with employer match, tuition reimbursement.
• Opportunities for advancement within a global company committed to employee growth and innovation.