Service Engineer I

AVL North America; Plymouth (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

AVL North America is seeking a Service Engineer I to join our field team in the United States. The role focuses on installing, configuring, maintaining, and calibrating AVL hardware and software, with direct customer interaction to ensure high-quality service. Travel is substantial (70-80%).

A bachelor’s degree in engineering or equivalent is required, and emissions experience is preferred. Strong communication, organization, and customer-service skills are essential for success in this

Qualifications

• Experience in emissions or gas analyzers is preferred.
• Bachelor’s degree in engineering or equivalent required.
• Direct customer interfacing role with strong communication and organization skills.

Responsibilities

• Install, set-up, configure, maintain and calibrate AVL hardware and software at customer sites.
• Test equipment and perform calibration to AVL specifications and QA processes.
• Prepare service and commissioning reports and handle administrative tasks.
• Provide Hotline support and document issues for resolution.
• Travel to customer sites and communicate professionally with customers.

Skills

Emissions experience

Gas analyzers

Communication

Organization

Customer service

Education

Bachelor's degree in engineering

Job description

AVL is looking for a Service Engineer I to join our team!

Are you interested in domestic travel and growing your experience in new technologies? The Service Engineer I is a great opportunity to grow and develop through experience with a variety of customers.The Service Engineer I position is located out of Plymouth, MI with the AVL Test Systems, Inc. company.This position requires experience in emissions (preferably gas analyzers) and/or a bachelor’s degree in engineering/equivalent.In addition, the Service Engineer position is a direct customer interfacing role and requires strong communication, organization, & customer service skills.Candidates must also be adaptable and flexible to schedule changes or adjustments as a long lead time cannot always be predicted.

The Service Engineer I will receive adequate training from the AVL team to ensure success when active in the field.The Service Engineer is responsible for installation, set-up, configuration, maintenance, and calibration troubleshooting repairs for AVL hardware and software.The Service Engineer I will interface with a variety of customers and internal team members.

***Travel expectation is 70-80%

Applicants must be currently authorized to work in the United States on a full-time basis or qualify for a Canadian TN Visa.Employer will not sponsor an applicant for a work visa for this position beyond a Canadian TN Visa.

ROLES:

• Act as Liaison and company representative for customers
• Perform at customer sites; test equipment installation, configuration, maintenance, and calibration to AVL specifications as defined through the AVL Qualification Initiative (QI).
• Troubleshoot and repair products to AVL specifications following defined processes.
• Professional and timely completion of service and commissioning reports and other administrative responsibilities as required.
• Actively participate in developing one’s own training plan and exhibits ownership in completing training towards realization of selected diplomas and competency.
• Provide feedback and improvement suggestions on troubleshooting guides and continuous improvement methods to increase operating equipment effectiveness (O.E.E.).
• Generates calibration certificates, service reports and is responsible for evaluation and presentation of results
• Perform Hotline support as required including the use of reporting tools, Helpdesk II etc.
• The ability to communicate with customers in a professional way and in the ability to independently describe, categorize, analyze and solve service requests and issues.
• Timely follow up on items and the ability to drive issues to closure.
• Complete all applicable safety training
• Must be willing to travel
• Other tasks as assigned