Service Engineer I

AVL in North America; Plymouth (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

AVL North America in Plymouth, MI is seeking a Service Engineer I to join our team. The role covers installation, setup, configuration, maintenance and calibration of AVL hardware and software at customer sites.

Qualified candidates will have a bachelor’s degree in engineering or equivalent, 0–2+ years in related work, and willingness to travel 70–80%. Strong communication and organizational skills are essential.

Qualifications

• Bachelor’s degree in engineering or equivalent work experience.
• 0-2+ years’ experience in related field.
• 2 years’ experience with test automation equipment preferred.
• Understanding of electrical and mechanical processes.
• Excellent verbal and written communication skills.

Responsibilities

• Act as liaison and company representative for customers at on-site visits.
• Perform at customer sites: installation, configuration, maintenance and calibration to AVL specs.
• Troubleshoot and repair products following defined processes.
• Prepare service and commissioning reports and other required administration.
• Travel to customer sites and manage scheduling as needed.

Skills

Test automation

Electrical knowledge

Communication skills

Education

Bachelor’s degree in engineering

Job description

Job Description

AVL is looking for a Service Engineer I to join our team!

Job Description

AVL is looking for a Service Engineer I to join our team! Are you interested in domestic travel and growing your experience in new technologies? The Service Engineer I is a great opportunity to grow and develop through experience with a variety of customers. The Service Engineer I position is located out of Plymouth, MI with the AVL Test Systems, Inc. company. This position requires experience in emissions (preferably gas analyzers) and/or a bachelor’s degree in engineering/equivalent. In addition, the Service Engineer position is a direct customer interfacing role and requires strong communication, organization, & customer service skills. Candidates must also be adaptable and flexible to schedule changes or adjustments as a long lead time cannot always be predicted.

The Service Engineer I will receive adequate training from the AVL team to ensure success when active in the field. The Service Engineer is responsible for installation, set-up, configuration, maintenance, and calibration troubleshooting repairs for AVL hardware and software. The Service Engineer I will interface with a variety of customers and internal team members.

• Travel expectation is 70-80%

Applicants must be currently authorized to work in the United States on a full-time basis or qualify for a Canadian TN Visa. Employer will not sponsor an applicant for a work visa for this position beyond a Canadian TN Visa.

Roles

• Act as Liaison and company representative for customers
• Perform at customer sites; test equipment installation, configuration, maintenance, and calibration to AVL specifications as defined through the AVL Qualification Initiative (QI).
• Troubleshoot and repair products to AVL specifications following defined processes.
• Professional and timely completion of service and commissioning reports and other administrative responsibilities as required.
• Actively participate in developing one’s own training plan and exhibits ownership in completing training towards realization of selected diplomas and competency.
• Provide feedback and improvement suggestions on troubleshooting guides and continuous improvement methods to increase operating equipment effectiveness (O.E.E.).
• Generates calibration certificates, service reports and is responsible for evaluation and presentation of results
• Perform Hotline support as required including the use of reporting tools, Helpdesk II etc.
• The ability to communicate with customers in a professional way and in the ability to independently describe, categorize, analyze and solve service requests and issues.
• Timely follow up on items and the ability to drive issues to closure.
• Complete all applicable safety training
• Must be willing to travel
• Other tasks as assigned

Qualifications/Skills

Profile description:

• Bachelor’s degree in engineering or equivalent work experience
• 0-2+ years’ experience in related field
• 2 years’ experience with test automation equipment preferred
• Understanding of electrical and mechanical processes
• Excellent verbal and written communication skillsMust possess excellent written and oral communication skills.

Equal Opportunity

EOE Veterans/Disabled.

Disability Accommodations

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.avl.com as a result of your disability. You can request reasonable accommodations by calling (734)-446-4106.

About Avl North America

AVL North America has a staff of more than 550 people and has four technical centers in Ann Arbor, Michigan, the Metro Detroit area, and Lake Forest, California.