Service Engineer I

AVL Software and Functions GmbH; Plymouth (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

AVL Test Systems Inc. is seeking a Service Engineer I to support customers across the United States. The role is based in Plymouth, MI and requires hands-on installation, setup, maintenance, and calibration of AVL hardware and software.

Strong communication is essential as you’ll interface with diverse customers and internal teams. The position emphasizes travel (70-80%), a bachelor’s degree in engineering or equivalent, and experience with test automation equipment or related systems.

Qualifications

• 0-2+ years in a related field
• 2 years’ experience with test automation equipment preferred
• Understanding of electrical and mechanical processes
• Excellent verbal and written communication skills

Responsibilities

• Act as liaison and company representative for customers
• Install, set-up, configuration, maintenance, and calibration testing for AVL hardware and software
• Troubleshoot and repair products to AVL specifications
• Complete service and commissioning reports and other administrative responsibilities
• Travel 70-80% to customer sites
• Develop training plans and participate in skill advancement
• Generate calibration certificates and service reports
• Provide Hotline support as required

Skills

Related experience 0-2 yrs

Test automation equipment

Electrical & mechanical knowledge

Verbal and written communication

Education

Bachelor’s degree in engineering

Job description

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AVL Test Systems Incoffers a job in theUnited States (US)as

AVL is looking for a Service Engineer I to join our team!

Are you interested in domestic travel and growing your experience in new technologies? The Service Engineer I is a great opportunity to grow and develop through experience with a variety of customers. The Service Engineer I position is located out of Plymouth, MI with the AVL Test Systems, Inc. company. This position requires experience in emissions (preferably gas analyzers) and/or a bachelor’s degree in engineering/equivalent. In addition, the Service Engineer position is a direct customer interfacing role and requires strong communication, organization, & customer service skills. Candidates must also be adaptable and flexible to schedule changes or adjustments as a long lead time cannot always be predicted.

The Service Engineer I will receive adequate training from the AVL team to ensure success when active in the field. The Service Engineer is responsible for installation, set-up, configuration, maintenance, and calibration troubleshooting repairs for AVL hardware and software. The Service Engineer I will interface with a variety of customers and internal team members.

***Travel expectation is 70-80%

Applicants must be currently authorized to work in the United States on a full-time basis or qualify for a Canadian TN Visa. Employer will not sponsor an applicant for a work visa for this position beyond a Canadian TN Visa.

ROLES:

• Act as Liaison and company representative for customers
• Perform at customer sites; test equipment installation, configuration, maintenance, and calibration to AVL specifications as defined through the AVL Qualification Initiative (QI).
• Troubleshoot and repair products to AVL specifications following defined processes.
• Professional and timely completion of service and commissioning reports and other administrative responsibilities as required.
• Actively participate in developing one’s own training plan and exhibits ownership in completing training towards realization of selected diplomas and competency.
• Provide feedback and improvement suggestions on troubleshooting guides and continuous improvement methods to increase operating equipment effectiveness (O.E.E.).
• Generates calibration certificates, service reports and is responsible for evaluation and presentation of results
• Perform Hotline support as required including the use of reporting tools, Helpdesk II etc.
• The ability to communicate with customers in a professional way and in the ability to independently describe, categorize, analyze and solve service requests and issues.
• Timely follow up on items and the ability to drive issues to closure.
• Complete all applicable safety training
• Must be willing to travel
• Other tasks as assigned

QUALIFICATIONS/SKILLS:

• 0-2+ years’ experience in related field
• 2 years’ experience with test automation equipment preferred
• Understanding of electrical and mechanical processes
• Excellent verbal and written communication skills
• Must possess excellent written and oral communication skills.

EOE Veterans/Disabled.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.avl.com as a result of your disability. You can request reasonable accommodations by calling (734)-446-4106.

ABOUT AVL NORTH AMERICA

AVL North America has a staff of more than 550 people and has four technical centers in Ann Arbor, Michigan, the Metro Detroit area, and Lake Forest, California.

Reimagining Motion. For a greener, safer, better world of mobility.

Location: Plymouth, MI, US

Company: AVL Test Systems Inc

Job Function: Instrumentation and Test Systems

Contract Type:

Posting Date: Oct 19, 2026

Job ID: 39572

About AVL

AVL is one of the world’s leading mobility technology companies for development, simulation and testing in the automotive industry, and beyond. We provide concepts, solutions and methodologies in fields like vehicle development and integration, e-mobility, automated and connected mobility (ADAS/AD), and software for a greener, safer, better world of mobility.