Service Engineer – Cheyenne, WY

PTR Global; Cheyenne (WY); On-site; USD 50,000 - 56,000; Full time

Job summary

PTR Global is seeking an On-Site Service Engineer to support Dell server and data center environments in Cheyenne, WY. This hands-on role emphasizes uptime, hardware issue resolution, and clear customer communication.

You will perform server builds, firmware updates, and both reactive and preventive maintenance, collaborating with customers and internal teams. On-call availability and physical effort are required.

Qualifications

• 3–5 years of experience in technical support, field service, or data center roles.
• Hands-on with server components (CPUs, memory, power supplies, GPUs).
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem-solving abilities.
• Willingness to learn emerging technologies, including AI platforms.
• Associate or bachelor's degree in IT or related field, or equivalent experience.
• Dell or other vendor certifications are a plus but not required.
• Ability to lift up to 50 lbs and support on-call schedules.

Responsibilities

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime.
• Perform hardware maintenance, including server builds, swaps, component replacements, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate.
• Support both reactive and preventive maintenance following established procedures.
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution.
• Document work performed and contribute to shared knowledge and best practices.
• Participate in on-call rotations and support extended coverage when needed.

Skills

Troubleshooting

On-site service

Customer communication

Linux familiarity

Hardware maintenance

Education

Associate degree in IT

Bachelor's degree in IT

Equivalent experience

Tools

Dell servers

Firmware updates

Job description

Position: Service Engineer - Cheyenne, WY
Location: Cheyenne, Wyoming
Duration: Contract
Job ID: 178696

Job Overview

We are seeking an experienced On-Site Service Engineer to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. While prior AI experience is not required, strong data center and server fundamentals are essential.

Responsibilities

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime.
• Perform hardware maintenance, including server builds, swaps, component replacements, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate.
• Support both reactive and preventive maintenance following established procedures.
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution.
• Document work performed and contribute to shared knowledge and best practices.
• Participate in on-call rotations and support extended coverage when needed.

Qualifications

• 3-5 years of experience in technical support, field service, or data center roles.
• Hands-on experience with server components such as CPUs, memory, power supplies, and GPUs.
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem-solving abilities.
• Comfortable working independently on-site and communicating clearly with customers.
• Willingness to learn and support emerging technologies, including AI platforms.
• Associate or bachelor's degree in IT or related field, or equivalent experience.
• Dell or other vendor certifications are a plus but not required.
• Ability to lift up to 50 lbs and support flexible/on-call schedules.

About PTR Global

PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range

$35- $41

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.