On-Site Service Engineer – AI Data Center

PTR Global; Ellendale (ND); On-site; USD 48,216 - 56,481; Full time

Job summary

PTR Global seeks an On-Site Service Engineer to support enterprise data center and AI platforms. The role focuses on uptime, hardware issue resolution, and on-site service with customer interaction.

Strong data center fundamentals are essential; AI experience is helpful but not required. Ideal candidates have 3–5+ years in field/service roles, Linux familiarity, and the ability to lift 50 lbs and travel to client sites.

Qualifications

• 3–5+ years in technical support, field service, or data center roles.
• Experience with servers or data center hardware in a customer-facing environment.
• Hands-on with server components (CPU, memory, power supplies, GPUs).
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem-solving abilities.
• Able to lift up to 50 lbs and travel to client sites.
• Associate or bachelor’s degree in IT or related field.
• Dell or other vendor certifications are a plus, but not required.

Responsibilities

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime.
• Perform hardware maintenance, including server builds, swaps, component replacements, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate.
• Support both reactive and preventive maintenance following established procedures.
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution.
• Document work performed and contribute to shared knowledge and best practices.
• Participate in on‑call rotations and support extended coverage when needed.

Skills

Server hardware

Troubleshooting

On-site communication

Independent work

Learning agility

Education

Associate or Bachelor’s degree in IT or related field

Tools

Dell servers

Linux OS

Firmware updates

Job description

Position: On‑Site Service Engineer – AI Data Center

Location: Ellendale, North Dakota

Duration: Contract

Job ID: 178262

Job Overview

We are seeking an experienced On‑Site Service Engineer (OSE) to support enterprise data center and server environments, including next‑generation AI platforms. This is a hands‑on, customer‑facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on‑site service. While prior AI experience is not required, strong data center and server fundamentals are essential.

Responsibilities

• Provide on‑site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime.
• Perform hardware maintenance, including server builds, swaps, component replacements, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate.
• Support both reactive and preventive maintenance following established procedures.
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution.
• Document work performed and contribute to shared knowledge and best practices.
• Participate in on‑call rotations and support extended coverage when needed.

Qualifications

• 3–5+ years of experience in technical support, field service, or data center roles.
• Experience supporting servers or data center hardware in a field, enterprise, or customer‑facing environment.
• Hands‑on skills with server components (CPU, memory, power supplies, GPUs, etc.).
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem‑solving abilities.
• Comfortable working independently on‑site and communicating clearly with customers.
• Willingness to learn and support emerging technologies, including AI platforms.
• Associate or bachelor’s degree in IT or related field (or equivalent experience).
• Dell or other vendor certifications are a plus, but not required.
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on‑call schedules.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

Pay Range: $35–$41/hr. W2

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, the skills, education, training, credentials, and experience of the candidate, and other conditions of employment. Our full‑time consultants have access to benefits, including medical, dental, vision, and 401(k) contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global, do not respond or click on any links. Instead, contact us directly at [phone]. To report any concerns, please email us at [e-mail]