Service Engineer: AI-Powered Customer Tech Support

RingCentral; Denver (CO); On-site; USD 94,850 - 135,500; Full time

Benefits offered by this job

Comprehensive medical, dental, vision insurance

401K match

Paid time off and sick leave

Job summary

RingCentral is seeking a Service Engineer in Denver, Colorado, to act as a vital link between customers and technical teams. The role involves resolving technical issues, supporting product-related queries, and ensuring high customer satisfaction.

The ideal candidate will have 3-5 years of experience in QA and support roles, strong problem-solving skills, and the ability to effectively communicate with customers. Come join a company recognized for its great workplace culture!

Qualifications

• 3-5 years of experience in a QA and Support role.
• Ability to interact effectively with customers.
• Basic knowledge of scripting or automation in testing environments.

Responsibilities

• Collaborate with engineers to assist in resolving technical issues.
• Interact with customers to understand and analyze their problems.
• Deep dive into issues to identify bugs and perform root cause analysis.

Skills

Problem-solving skills

API knowledge

Debugging skills

Technical support experience

Job description

RingCentral is seeking a Service Engineer in Denver, Colorado, to act as a vital link between customers and technical teams. The role involves resolving technical issues, supporting product-related queries, and ensuring high customer satisfaction.

The ideal candidate will have 3-5 years of experience in QA and support roles, strong problem-solving skills, and the ability to effectively communicate with customers. Come join a company recognized for its great workplace culture!