Service Engineer

MacGregor Group; Norfolk, Northern (VA, KY); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life ins

Flexible Spending Account

Disability Insurance

Life Insurance

Paid time off

401k with company match

Job summary

MacGregor is seeking a Service Engineer with hydraulic and mechanical competence to repair, maintain and service critical marine equipment, including shipyard cranes, hatch covers and deck machinery.

The role combines hands-on work with travel to shipyards and ports worldwide, and requires at least 3 years of hydraulic and mechanical experience, basic electronics knowledge and fluent English. Based in Norfolk, VA, you will report to the Operations Superintendent, Americas and North Sea.

Qualifications

• Minimum 3 years of hydraulic and mechanical experience.
• Background in merchant, offshore, naval or maritime industries is preferred.
• Fluent in written and spoken English.

Responsibilities

• Diagnostics and troubleshooting of hydraulic and mechanical equipment.
• Supervise refurbishment, upgrades, inspections, preventive maintenance and corrective actions.
• Identify service and spares sales opportunities and communicate them to the line manager.
• Support service goals and budgets.
• Prepare detailed service reports and documentation for all work performed.
• Ensure activities comply with IMS, QHSE and MacGregor standards.

Skills

Hydraulic systems

Mechanical engineering

English proficiency

Education

Technical education in electrical or mechanical disciplines

Tools

Ship/port cranes

Winches

Job description

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MacGregor is a global company that operates in 30 countries with 2000 employees. We provide sustainable cargo and load handling with a strong portfolio of products, services, and solutions to the maritime and offshore industries. Our solutions are found in over half of the world's merchant fleet.

We believe MacGregor is a great place to work and we are looking for innovators with an international mindset to join our team and help us create lifetime value for our customers.

MacGregor – Let's shape the future together

Are you driven by problem solving? Do you thrive working with complex and large equipment? Look no further, MacGregor is looking to hire a Service Engineer with Hydraulic and Mechanical competence.

We are seeking a hands-on expert to perform repair, maintenance and service on critical marine equipment. This includes MacGregor’s and third-party equipment as shipboard cranes, hatch covers, and deck machinery. Your main discipline is hydraulic and mechanical, basic understanding of electric systems is a plus but not required. Your commitment to quality and safety will be crucial in ensuring our customers' vessels operate smoothly and that we meet our service objectives.

You will work both at local shipyards and ports world wide.Services are expected to maintain flexible working hours in response to demand.

More tasks and responsibilities

• Diagnostics and troubleshooting of hydraulic and mechanical equipment
• Supervise and perform the refurbishment, upgrades, inspections, preventative maintenance and corrective actions
• Identify service and spares sales opportunities and communicate them to the line manager to support all activities
• To support Service overall goals and budgets
• Preparing detailed service reports and documentation for all work performed
• Ensure that all activities comply with the Integrated Management System (IMS), QHSE and other rules and requirements according to MacGregor standards

Reporting directly to the Operations Superintendent, Operations, Americas and North Sea. The position will be based in MacGregor’s office in Norfolk, Virginia.

What you’ll need to succeed

You have a background in the merchant, offshore, naval or maritime industry, with a primary focus on hydraulic and mechanical equipment. Knowledge and experience in basic electronics are a plus.

On a personal level, we are looking for an independent professional who has the confidence to make decisions under pressure. Effective communication, flexibility and openness to new information are the key to success in this role. The ideal candidate will enjoy hands-on work and thrive in a collaborative, multicultural environment.

Ideally you have

• Technical education at college in electrical or mechanical disciplines, or a similar relevant field
• Minimum 3 years of hydraulic and mechanical experience
• Basic working knowledge of electronics, experience in PLC's is a plus
• Previous experience with ship and/or port cranes, winches
• Willingness and ability to travel for extended periods of time
• Fluent in both written and spoken English

Why MacGregor?

Our people are behind every success. People create the technology and product lifecycle solutions that make us great, our people are the ones who innovate, and people drive our business forward. With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally.

• Customer Success: Our customer's success is our success. We focus on partnership, transparency, and accountability to deliver lifetime value.
• Passion to Improve: Always moving forward. We foster a growth mindset, encourage curiosity, and the courage to challenge the status quo.
• Winning Together: No one makes the difference alone. We emphasise internal collaboration and mutual trust to ensure we win as "One MacGregor."

MacGregor is an equal opportunity employer. We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants.

What we offer:

• Medical, Dental, Vision & Life insurance effective on your first day of employment
• Flexible Spending Account for medical expenses
• Company-paid Short & Long-Term Disability
• Company Paid Life Insurance Policy (Additional life insurance policies available for self, spouse and children)
• Company paid holidays, paid sick time & paid vacation time
• 401k Plan - company currently matches first 6% of employee contributions into the 401K plan, 401k Plan - new employees are eligible to participate in 401k Plan on the 1st day of the month following 30 days of employment - plan participants are 100% “vested” immediately upon enrolling into plan

Compensation Data
Salary ranges from $70,000 - $85,000 per year based on skills and experience. Plus overtime.

Additional information

Do you have questions regarding the role? Please contact Aniket Halbe, Operations Superintendent Operations, Americas and North Sea at [e-mail].