Service Engineer

TRIOPTICS; City of Rochester (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

TRIOPTICS is seeking a field service professional to travel to customer sites for installation, training, calibration, and ongoing product support of optical metrology systems. You will build deep product knowledge across multiple Trioptics lines and maintain detailed service records.

The role requires 30–50% travel domestically, with potential international assignments, and a valid driver's license and passport. Candidates should have a BS in Engineering or equivalent experience and be a U.S.

Qualifications

• BS degree in Engineering required, manufacturing methods or similar is preferred or 5 years of relevant experience.
• 3-5 years of industrial/manufacturing experience in a customer infield support role.
• Ability to work a flexible schedule and adapt to changing work schedules.
• Travel domestically (some international) 30–50%.
• Have a valid Driver's License and a valid Passport.
• US Citizenship or Qualified U.S. Worker.

Responsibilities

• Travel to customer sites to perform installations, training, calibrations, equipment moves, repairs, maintenance, and other required product support services.
• Build and maintain an expert level of product and application knowledge for several Trioptics product lines.
• Maintain accurate records of work performed.
• Resolve customer service issues or difficulties.
• Maintain professional business relationships with customers.
• Provide status of ongoing projects and future projects to Management.
• Provide product demonstrations and support engineering center testing and measurement services.
• Identify customer’s needs and sales opportunities and suggest technical solutions for optical metrology and production equipment.

Skills

Field service

Customer infield support

Travel readiness

Education

BS degree in Engineering

Job description

Travel to customer locations to install, perform preventative maintenance, repair, training and programming of optical metrology systems.

PRIMARY RESPONSIBILITIES (INCLUDE BUT NOT LIMITED TO):

• Travel to customer sites to perform installations, training, calibrations, equipment moves, repairs, maintenance, and other required product support services.
• Build and maintain an expert level of product and application knowledge for several Trioptics product lines.
• Maintain accurate records of work performed.
• Resolve customer service issues or difficulties.
• Maintain professional business relationships with customers.
• Provide status of ongoing projects and future projects to Management.
• Provide product demonstrations and support engineering center testing and measurement services.
• Identify customer’s needs and sales opportunities and suggest technical solutions for optical metrology and production equipment.

SECONDARY RESPONSIBILITIES INCLUDE

• Performs all other duties as assigned

REQUIREMENTS:

• BS degree in Engineering required, manufacturing methods or similar is preferred or 5 years of relevant experience.
• 3 -5 years of industrial/manufacturing experience in a customer infield support role.
• Ability to work a flexible schedule and adapt to changing work schedules.
• Have the ability to travel domestically (some international) 30 – 50%
• Have a valid Drivers License and a valid Passport
• US Citizenship or Qualified U.S. Worker

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use of hands or fingers to handle, or feel objects, tools or controls and keyboarding; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.