Optical Metrology Field Engineer & Trainer

TRIOPTICS; City of Rochester (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

TRIOPTICS is seeking a field service professional to travel to customer sites for installation, training, calibration, and ongoing product support of optical metrology systems. You will build deep product knowledge across multiple Trioptics lines and maintain detailed service records.

The role requires 30–50% travel domestically, with potential international assignments, and a valid driver's license and passport. Candidates should have a BS in Engineering or equivalent experience and be a U.S.

Qualifications

• BS degree in Engineering required, manufacturing methods or similar is preferred or 5 years of relevant experience.
• 3-5 years of industrial/manufacturing experience in a customer infield support role.
• Ability to work a flexible schedule and adapt to changing work schedules.
• Travel domestically (some international) 30–50%.
• Have a valid Driver's License and a valid Passport.
• US Citizenship or Qualified U.S. Worker.

Responsibilities

• Travel to customer sites to perform installations, training, calibrations, equipment moves, repairs, maintenance, and other required product support services.
• Build and maintain an expert level of product and application knowledge for several Trioptics product lines.
• Maintain accurate records of work performed.
• Resolve customer service issues or difficulties.
• Maintain professional business relationships with customers.
• Provide status of ongoing projects and future projects to Management.
• Provide product demonstrations and support engineering center testing and measurement services.
• Identify customer’s needs and sales opportunities and suggest technical solutions for optical metrology and production equipment.

Skills

Field service

Customer infield support

Travel readiness

Education

BS degree in Engineering

Job description

TRIOPTICS is seeking a field service professional to travel to customer sites for installation, training, calibration, and ongoing product support of optical metrology systems. You will build deep product knowledge across multiple Trioptics lines and maintain detailed service records.

The role requires 30–50% travel domestically, with potential international assignments, and a valid driver's license and passport. Candidates should have a BS in Engineering or equivalent experience and be a U.S.