Service & Engagement Team Leader

Target; Richmond (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join Target as a Service & Engagement Team Leader, where you'll lead a team to enhance guest experiences through effective engagement and support. You will manage performance, promote loyalty programs, and ensure high service standards while enjoying competitive pay and comprehensive benefits.

Benefits

Comprehensive health benefits

401(k) plan

Employee discounts

Qualifications

• 18+ years old required.
• Retail experience preferred.
• Strong communication and organizational skills.

Responsibilities

• Lead a team to exceed guest service expectations.
• Support onboarding and team development.
• Use sales data to plan tasks.

Skills

Guest service fundamentals

Problem solving

Sales trends

Leadership

Retail fundamentals

Education

High school diploma or equivalent

Job description

Join to apply for the Service & Engagement Team Leader role at Target.

The pay range per hour is $21.50 - $36.55. Pay is based on several factors including labor markets, education, work experience, and certifications. Target offers comprehensive health benefits, 401(k), employee discounts, and other perks. Learn more about benefits at Target Benefits.

About Target

Working at Target means helping families discover the joy of everyday life through our values and culture.

About Service & Engagement

Focus on guest experience by welcoming, assisting, and exceeding guest expectations through in-store and digital solutions. Empower guests to shop quickly and easily at various service points while maintaining high standards.

Skills and Experience Gained

• Guest service fundamentals and building a guest-first team culture
• Guest engagement, problem solving, and resolution
• Retail fundamentals: sales trends, inventory, pricing, promotions
• Planning and managing team workload to meet sales and service goals
• Leading and developing team members including interviewing, coaching, and retaining talent

Typical Responsibilities

• Lead a team of Guest Advocates, Service Advocates, and Front of Store Attendants to exceed guest service expectations.
• Support team onboarding, training, and development to close skill gaps.
• Use sales data and guest insights to plan daily/weekly tasks and troubleshoot issues.
• Promote Target Loyalty Programs and educate team members about benefits.
• Conduct development conversations, recognize team achievements, and manage performance.
• Address guest concerns promptly and support team members in resolving issues.
• Ensure team is informed about promotions and store events.
• Participate in hiring, schedule management, and support digital order fulfillment.
• Uphold safety, security, and compliance standards.

Qualifications

• High school diploma or equivalent; 18+ years old
• Retail experience preferred but not required
• Strong communication, leadership, and organizational skills
• Ability to work in a fast-paced environment and handle physical tasks

Additional Requirements

• Flexible schedule, including nights, weekends, and holidays
• Ability to lift merchandise up to 44 pounds and work in varying temperatures

Benefits eligibility information can be found at this link.

ADA Statement

Target provides reasonable accommodations for applicants with disabilities. Contact Guest Services at 1-800-440-0680 for assistance.