Service & Engagement Team Leader - Lake Geneva, WI

Target; Lake Geneva (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Service and Engagement Team Leader to enhance guest experiences and lead a passionate team. This role offers an exciting opportunity to develop skills in guest engagement, problem-solving, and retail business fundamentals. You'll be at the forefront of creating a welcoming environment, driving loyalty programs, and ensuring exceptional service standards. If you thrive in a fast-paced, team-oriented environment and enjoy helping others, this position is perfect for you. Join a company that values its team members and invests in their growth and well-being.

Benefits

Comprehensive Health Benefits

401(k)

Employee Discount

Paid Sick Leave

Paid Vacation

Paid National Holidays

Short-term Disability

Long-term Disability

Qualifications

• Ability to communicate on multiple devices and operate scanners.
• Strong customer service and communication skills.

Responsibilities

• Leading a team to exceed guest service expectations.
• Engaging with guests to solve their needs and maintain standards.

Skills

Customer Service

Communication Skills

Problem Solving

Teamwork

Retail Experience

Education

High School Diploma or Equivalent

Tools

Scanners

Job description

The pay range per hour is $21.00 - $35.70.

Pay is based on several factors which vary based on position. These include labor markets and, in some cases, education, work experience, and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance, and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short-term disability, long-term disability, paid sick leave, paid national holidays, and paid vacation. Find more benefits at https://corporate.target.com/careers/benefits.

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage, and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up, and drive-up while ensuring exceptional quality.

The role of a Service and Engagement Team Leader can provide you with skills and experience in:

• Guest service fundamentals, experience building a guest-first team culture, and driving loyalty programs
• Guest engagement, problem solving, and resolution
• Retail business fundamentals including department sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies
• Planning department(s) daily/weekly workload to support business priorities and sales goals
• Leading a team of hourly team members, including interviewing, developing, coaching, evaluating, and retaining talent

As a Service and Engagement Team Leader, your typical day will include responsibilities such as:

• Demonstrating inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Leading a team of passionate Guest Advocates, Service Advocates, and Front of Store Attendants to exceed guest service expectations, reduce wait times, and maintain standards.
• Leading and demonstrating a culture of executing best practices, onboarding, and skill development.
• Understanding sales goals, business reporting, and guest insights to plan and execute daily/weekly workloads.
• Supporting Target Loyalty Programs to educate and promote benefits and offerings.
• Supporting your leader with training, understanding, and continuous education.
• Engaging in development conversations and recognizing team members.
• Leading a culture of accountability and performance management.
• Responding quickly to guest concerns and ensuring team support.
• Ensuring team members stay updated on promotions and events.
• Evaluating candidates and developing a guest-centric team.
• Working a schedule that aligns with guest and business needs, including early mornings, evenings, weekends, and holidays.
• Supporting and enabling team members to deliver orders efficiently and accurately, following laws.
• Demonstrating ethical conduct and compliance, and leading safety culture.
• Creating a welcoming experience and engaging with guests to solve their needs.
• Leading by thanking guests and promoting security and merchandise protection strategies.
• Following all safety, security, and emergency procedures.
• Performing other duties as needed based on business needs.

WHAT WE ARE LOOKING FOR

This may be the right job if:

• You enjoy interacting and helping others, including guests and team members.
• You thrive in a fast-moving, active, and physically demanding role, with teamwork and problem-solving skills.
• You are flexible with work hours, including nights, weekends, and holidays.

Skills and qualifications include:

• High school diploma or equivalent
• Must be at least 18 years old
• Retail experience preferred but not required
• Ability to communicate on multiple devices and operate scanners and technology
• Ability to work independently and as part of a team
• Strong customer service and communication skills
• Ability to stay focused and manage multiple tasks in a fast environment

Additional Expectations

• Access to all areas of the store to respond to issues
• Accurate handling of cash and transactions
• Ability to lift merchandise up to 44 pounds
• Flexible and reliable attendance
• Ability to work in varying temperatures and environments
• Remain mobile during shifts

Benefits eligibility details are available at https://tgt.biz/BenefitsForYou_C.

Target provides reasonable accommodations for applicants with disabilities. For assistance, visit your nearest Target store or contact Guest Services at 1-800-440-0680.