Service Drive Guest Experience Specialist

Loyalty Automotive; Colonial Heights (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid time off

Employee discounts

Growth opportunities

Team culture

Job summary

Loyalty Volkswagen in Chester, VA is seeking a friendly Service Greeter to be the first face guests see in the Service Department. If you enjoy helping customers and thrive in a fast-paced environment, this full-time role is perfect for you.

You will welcome customers, guide them to the right team, assist with vehicle check-in, tagging keys, and updating service records, while maintaining a clean service drive and delivering service that reflects the Loyalty brand.

Qualifications

• Excellent communication and interpersonal skills.
• Strong attention to detail and professionalism.
• Ability to multitask and stay organized in a busy environment.
• A team player who takes initiative and enjoys helping others.
• Valid driver's license with a clean driving record.
• Previous automotive or customer service experience preferred (but not required).

Responsibilities

• Welcome customers upon arrival with a friendly, professional attitude.
• Direct customers to the appropriate service advisor or waiting area.
• Assist with vehicle check-in, tagging keys, and updating service records.
• Maintain a clean and organized service drive.
• Communicate effectively with service advisors, porters, and technicians.
• Deliver exceptional customer service that reflects the Loyalty brand.

Skills

Communication

Interpersonal

Attention to detail

Multitasking

Team player

Driver's license

Customer service

Job description

Loyalty Volkswagen in Chester, VA is seeking a friendly Service Greeter to be the first face guests see in the Service Department. If you enjoy helping customers and thrive in a fast-paced environment, this full-time role is perfect for you.

You will welcome customers, guide them to the right team, assist with vehicle check-in, tagging keys, and updating service records, while maintaining a clean service drive and delivering service that reflects the Loyalty brand.