Service Drive Concierge & Flow Supervisor

Lexus of Shreveport; Bossier City (LA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health & Dental Insurance

401K

Closed on Sundays

5 day work week

Free lunch on Saturday

Paid Training

Air Conditioned Shop

Job summary

Harvey Autos in Bossier City is seeking a Service Advisor to ensure prompt, courteous service in the Service Drive. You will own the customer experience and help the dealership leave a positive impression with each interaction.

You will provide concierge support for owner inquiries, manage technicians' time, and distribute work efficiently to maximize service capacity. Prior dealership experience is preferred; equal opportunity employer.

Qualifications

• Organized and friendly personality.
• Dealership experience is preferred.
• Knowledge of dealership drive lane.
• Demonstrated ability to manage others.

Responsibilities

• Oversee flow of ServiceDrive. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Skills

Organized and friendly personality

Demonstrated ability to manage others

Knowledge of dealership drive lane

Job description

Harvey Autos in Bossier City is seeking a Service Advisor to ensure prompt, courteous service in the Service Drive. You will own the customer experience and help the dealership leave a positive impression with each interaction.

You will provide concierge support for owner inquiries, manage technicians' time, and distribute work efficiently to maximize service capacity. Prior dealership experience is preferred; equal opportunity employer.