Service Dispatcher Level I

Datawatch Systems; Bethesda (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Tuition reimbursement

Paid holidays

Sick and vacation leave

Job summary

Datawatch Systems in Bethesda, MD is seeking a Service Dispatcher Level I to coordinate dispatch of service requests to field technicians and ensure timely customer responses. This onsite role requires strong organization and attention to detail, working with the Dispatch Supervisor to uphold service quality.

Starting pay ranges from $20.00 to $23.00 per hour, with typical 8:00 am to 4:00 pm Monday through Friday shifts.

Qualifications

• Minimum 1 year of dispatch experience; administrative or supervisory roles preferred.
• Strong communication skills and customer service mindset.
• Proficiency with Microsoft Office; familiarity with dispatch tools is a plus.

Responsibilities

• Coordinate service requests with field technicians to ensure timely responses.
• Maintain regular communication with the Service Manager and Supervisor.
• Assist in managing service schedules and ensure high-quality service.
• Identify and escalate issues outside normal operations and report them.
• Support other departments as needed to maintain operational efficiency.

Skills

Strong communication

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Service Dispatcher Level I

The Service Dispatcher Level I is responsible for coordinating and dispatching service requests to field technicians, ensuring efficient and timely responses to customer needs. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. The Service Dispatcher will work closely with the Service Dispatch Supervisor to maintain high standards of service quality and customer satisfaction.

• Location: Bethesda, MD - Onsite
• Travel: No
• Starting Rate: $20.00 - $23.00/hour
• Shift Hours: 8:00 am - 4:00 pm, Monday - Friday

All applicants applying for a position at Datawatch Systems must be willing to submit to a pre-employment drug screening and criminal background check. E/O/E/M/F/V/D

Responsibilities

• Administrative Support: Assist department teams with accomplishing administrative tasks as directed by management.
• Communication and Conflict Resolution: Maintain regular communication with the Service Manager and Supervisor, ensuring alignment in dispatch operations and addressing immediate customer-facing issues.
• Scheduling Oversight: Assist in managing service schedules, while maintaining a commitment to high-quality service.
• Quality Assurance: Assuring the quality of dispatch operations, including monitoring and providing support for internal and external customers.
• Continuous Improvement: Contribute to ongoing efforts to optimize dispatch operations, enhance service quality, and ensure compliance with business standards.
• Meeting Participation: Attend meetings (as necessary) representing the dispatch team.
• Issue Escalation and Reporting: Proactively identify and escalation issues outside normal operating parameters to the Dispatch Manager or appropriate parties. Report any violations of company policies.
• Cross-Departmental Support: Assist other departments as needed, demonstrating flexibility and a collaborative spirit to ensure overall organizational success.

Qualifications

• Minimum of 1 year of experience in dispatch, with a preference for experience in an administrative or supervisory role. Alternative experience for success includes Customer Service Management, Logistics Coordination, Project Management, Operations Management, Retail Management, Call Center Operations, Technical Support, Schedule Coordinator, and Field Service Coordination.
• Strong communication skills.
• Proficiency in Microsoft Office and familiarity.
• High school diploma or equivalent.

This role is integral to the efficiency and success of our service operations, ensuring that our customers receive timely and professional service. If you are a dynamic leader with a passion for logistics and team development, we encourage you to apply.

Benefits

• Choice of multiple Medical Insurance plans
• Choice of two Dental Insurance Plans
• Vision Insurance
• Medical and Dependent Care FSA Accounts
• 401K Plan with a discretionary employer contribution
• 529 Plan Access
• Employee Assistance Program
• Commuter and Parking Benefit
• Short-term Disability and Long-term Disability Insurance
• Employer-paid 50K Life and AD&D Insurance
• Voluntary Life Insurance for Employee, Spouse and Children
• Voluntary portable Accident, Critical Illness Insurance, Hospital Indemnity Coverage
• Annual performance Evaluation and salary adjustment consideration
• Paid holidays, sick and vacation leave
• Job-related tuition reimbursement