Service Dispatcher

FleetPride; Bath (GA); On-site; USD 22,000 - 33,000; Full time

Job summary

FleetPride is seeking a dispatcher to handle inbound and outbound calls, schedule roadside services, and log information accurately. The role requires data entry, prioritization of urgent calls, and assigning the best driver and truck for each service.

Candidates should have a high school diploma or GED, with dispatching experience preferred and strong customer service and communication abilities. The environment can be fast-paced and demanding, with emphasis on accuracy and timeliness.

Qualifications

• High school diploma or GED required.
• Dispatching experience and knowledge preferred.
• Strong communication and customer service skills required.

Responsibilities

• Handle inbound/outbound calls and scheduling for roadside services.
• Record applications information and enter data into the computer system.
• Prioritize calls by urgency and coordinate driver assignments.
• Communicate ETA and match drivers to service needs.
• Monitor driver locations and coordinate schedules; stay composed under pressure.
• Perform billing for auto clubs and other parties as needed.

Skills

Typing fast

Customer service

Phone etiquette

Multi-tasking

Calm under pressure

Education

High school diploma or GED

Post-secondary coursework desirable

Tools

Data entry system

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business!

DUTIES & RESPONSIBILITIES

• The dispatcher will be responsible for handling inbound and outbound calls & scheduling for roadside wrecking/towing services.
• Receive Emergency and non-emergency phone calls and record applications information
• Enter data in the computer system and maintain logs and records of calls, activities, and other information
• Prioritize calls according to urgency and importance
• Understanding and providing an appropriate estimated time of arrivals
• Effectively determine which driver/operator and truck best fit the service requirements
• Monitor the route and location of drivers to coordinate and prioritize their schedule
• Communicate with drivers all pertinent information to complete the call
• Initiate activities to stay busy and productive during downtime
• Ability to stay calm under pressure
• Fast, accurate typing with experience in data entry
• Billing for auto clubs (AAA/Agero/Gelco and other parties)
• Other duties assigned

EDUCATION & TRAINING

High school diploma or GED required; post-secondary education or coursework desired

KNOWLEDGE & EXPERIENCE

Dispatching experience and knowledge is preferred

SKILLS & ABILITIES

• Valid driver’s license with a clean driving record
• Maintain regular, consistent, and professional attendance, punctuality, and personal appearance
• Computer experience and competency required
• Have a clear and friendly phone voice
• Advanced customer service and communication skills
• Capable of working in a fast-paced environment including in emergency situations
• Ability to multi-task and be a self-motived team player

WORK ENVIRONMENT

The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise.

HOURS / SHIFTS

The annualized pay ranges vary based on work location. The salary range for this position is $16.00 – $24.00 per hour, depending on experience, skills, and qualifications.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.