Service Dispatcher

Fire Protection Services, LLC; Atlanta (GA); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary based on experience

Quarterly bonus opportunities

Flexible home base option

Paid time off

Medical, dental, vision, life insurance

Job summary

Fire Protection Services, LLC is seeking a dedicated Client Coordinator in Atlanta. This role focuses on customer outreach to schedule inspections and provide administrative support. Ideal candidates have 1-2 years in customer service or scheduling, possess excellent communication skills, and are detail-oriented.

Benefits include competitive salary, quarterly bonuses, and flexible work options.

Qualifications

• 1-2 years of experience in customer service, scheduling, or outreach roles.
• Self-motivated, adaptable, and collaborative in a team setting.

Responsibilities

• Make persistent calls to schedule recurring inspections.
• Partner with Inspections Coordinators to confirm appointments.
• Identify opportunities for recommending additional services.
• Assist with email correspondence and maintain inspection schedules.
• Support the Client Advocate as needed, focusing on calling.

Skills

Excellent phone communication

Persistence in follow-up calls

Organized and detail-oriented

Proficiency in ServiceTrade

Proficiency in QuickBooks

Proficiency in Excel

Proficiency in Google Sheets

Job description

We are looking for a local experienced service based dispatcher in the Metro Atlanta area.

Are you the person everyone goes to when something needs to get done? Is keeping people and things organized the best part of your day? Do you possess great attention to detail and a desire to deliver excellent internal and external customer service? Then this could be the chance you’ve been waiting for.

If you like to work with others to tackle challenges with a can-do approach, are a quick learner, and can move quickly and easily from one task to another, then we want to chat!

Fire Protection Services, LLC is seeking a dedicated and organized Client Coordinator to support our recurring inspection & service scheduling across our Perry and Atlanta, GA locations. Working closely with our Field Leadership and the Field Technicians this role focuses on persistent customer outreach to schedule annual inspections, recommend additional services, and assist with administrative tasks.

Key Responsibilities

• Customer Outreach: Make persistent calls to approximately up to 50 current clients daily across Atlanta and Perry to schedule recurring inspections (sprinkler, extinguisher, kitchen hood, hydrant, pump) as they come due, ensuring consistent follow-up until booked.
• Scheduling Coordination: Partner with two Inspections Coordinators (covering sprinkler, extinguisher, kitchen hood, hydrant, and pump inspections) to prioritize and confirm appointments for technicians.
• Service Recommendations: Identify opportunities to recommend additional services (e.g., bundling, new offerings) during client calls, testing the waters for account expansion.
• Administrative Support: Assist coordinators with email correspondence, update client records in ServiceTrade and QuickBooks, and maintain inspection schedules using Excel/Google Sheets.
• Flexible Duties: Support the Client Advocate as needed and adapt to evolving tasks, with calling remaining the top priority.

Qualifications

• Experience: 1-2 years in customer service, scheduling, or outreach roles (fire protection or service industry experience a plus).
• Skills:
  • Excellent phone communication and persistence in follow-up calls.
  • Organized, detail-oriented, and able to manage tasks across two locations remotely.
  • Proficiency in ServiceTrade, QuickBooks, Excel, and Google Sheets.
• Attributes: Self‑motivated, adaptable, and collaborative in a team setting.
• Availability: Choose Atlanta, GA, or Perry, GA as home base, with ability to split time remotely supporting the other location (schedule TBD).

Preferred Qualifications

• Experience with low-volume, high-persistence calling campaigns.
• Familiarity with fire safety inspections or recommending service upsells.

Benefits

• Competitive salary based on experience.
• Quarterly bonus opportunities
• Flexible home base option (Atlanta or Perry) with remote work capabilities.
• Opportunity to grow into broader client support roles.
• PTO, paid holidays, 401(k) with match, medical, dental, vision, life insurance.