Service Dispatch Pro — HVAC & Plumbing

Talentify; Panama City (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Weekly pay

Medical insurance

Dental & Vision insurance

Company-paid Life Insurance

Long-Term Disability Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Parental Leave

Leadership training

Career advancement

Collaborative team environment

Job summary

Peaden Air Conditioning, Plumbing & Electrical in Florida’s Panhandle is seeking a Service Dispatcher to coordinate daily service calls and pair the right technician with the right job at the right time. You will communicate clearly with customers and field teams, prioritize urgent requests, and help maintain schedules that keep operations running smoothly.

Join a Best Place to Work with strong training and growth opportunities, weekly pay, and comprehensive benefits.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Ability to prioritize changing workloads in a fast-paced environment.
• Professional phone and computer skills.
• Experience with dispatch software is a plus.

Responsibilities

• Evaluate incoming service calls and prioritize work based on urgency.
• Dispatch the appropriate technician for each service call.
• Communicate accurate job information to field technicians.
• Monitor technician progress and adjust schedules throughout the day.
• Keep customers informed with timely updates regarding technician arrival and job status.
• Record, document, and manage service calls accurately.
• Assist in training and mentoring new dispatch team members.
• Work closely with Customer Service Representatives, technicians, and leadership to maximize efficiency.
• Participate in ongoing training and professional development.
• Support continuous improvement of dispatch operations and customer experience.

Skills

Communication skills

Customer service

Organizational skills

Multitasking

Decision-making

Telephone & computer skills

Tools

ServiceTitan

Job description

Peaden Air Conditioning, Plumbing & Electrical in Florida’s Panhandle is seeking a Service Dispatcher to coordinate daily service calls and pair the right technician with the right job at the right time. You will communicate clearly with customers and field teams, prioritize urgent requests, and help maintain schedules that keep operations running smoothly.

Join a Best Place to Work with strong training and growth opportunities, weekly pay, and comprehensive benefits.