Service Dispatch & Logistics Coordinator

Accelera; Los Angeles (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

Accelera in Los Angeles is seeking a Service Coordinator to act as the central hub between clients and field technicians. You will leverage ServiceTitan and logistics skills to drive efficient service delivery in a fast-paced environment.

You will manage dispatch boards, liaise with clients and technicians, and schedule high-priority requests while ensuring accurate documentation and timely invoicing. This role emphasizes meticulous scheduling, data accuracy, and proactive communication to

Qualifications

• High school diploma or equivalent.
• Experience in customer service, dispatch, or high-volume call center.
• Proficiency with ServiceTitan or similar field service software.
• Strong problem‑solving skills and composure under pressure.
• Excellent verbal and written communication.

Responsibilities

• Optimize service delivery by managing dispatch boards and aligning appointments with technician availability.
• Serve as liaison for clients and technicians, resolving scheduling conflicts and inquiries.
• Schedule real-time, high-priority service requests to maintain performance standards.
• Scrub calls, document details, and confirm appointments to improve field success.
• Process service invoices and manage technician purchase orders with accuracy.
• Generate daily performance reports and KPIs to support management.
• Provide comprehensive support to the operations team for timely service calls.

Job description

Accelera in Los Angeles is seeking a Service Coordinator to act as the central hub between clients and field technicians. You will leverage ServiceTitan and logistics skills to drive efficient service delivery in a fast-paced environment.

You will manage dispatch boards, liaise with clients and technicians, and schedule high-priority requests while ensuring accurate documentation and timely invoicing. This role emphasizes meticulous scheduling, data accuracy, and proactive communication to