Service Dispatch Coordinator - 2nd Shift

GetHired, Inc.; Zion (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Pay

Career Growth & Advancement

Fast-Paced Work Environment

Team Support

Job summary

All Fleet Inc. is seeking a 2nd Shift Service Dispatch Coordinator to be the backbone of evening operations. You will handle urgent calls, dispatch technicians, and manage real-time problem-solving to keep fleets moving.

The role requires a fast-paced, multitasking mindset, strong communication, and comfort with dispatch software and multi-line phones. You will coordinate with technicians, customers, and vendors to maximize speed and reliability.

Qualifications

• Responsibilities include owning inbound service requests and ensuring calls are handled efficiently.
• Dispatching and coordinating mobile diesel technicians to maximize speed and coverage.
• Thinking ahead to strategize routes and resource allocation to prevent delays.
• Managing high-value accounts and keeping key customers informed.
• Solving problems in real-time during emergencies and schedule adjustments.
• Communicating effectively across calls, texts, and digital systems.

Responsibilities

• Own inbound service requests, ensuring every call is handled efficiently.
• Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction.
• Think ahead, strategizing the best routes and resource allocation to prevent delays.
• Manage high-value accounts, keeping key customers informed and satisfied.
• Solve problems in real-time, quickly addressing emergencies and adjusting schedules as needed.
• Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync.
• Track and optimize performance, maintaining records, logs, and reports.

Job description

2nd Shift – Service Dispatch Coordinator

Schedule: 2nd Shift (4:00 PM – 12:30 AM)

Compensation: Competitive Pay

About All Fleet Inc.

All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry, delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45+ locations. We operate on a core principle: “Yes” – meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen. We don’t believe in waiting around—we take action, keep fleets moving, and get the job done right.

About the Role

As a 2nd Shift Service Dispatch Coordinator, you’ll be the backbone of evening operations, handling urgent calls, technician dispatching, and real-time problem-solving. This shift is ideal for individuals who thrive in fast-paced environments and can juggle multiple tasks efficiently.

In this role, you will:

• Own inbound service requests, ensuring every call is handled efficiently.
• Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction.
• Think ahead, strategizing the best routes and resource allocation to prevent delays.
• Manage high-value accounts, keeping key customers informed and satisfied.
• Solve problems in real-time, quickly addressing emergencies and adjusting schedules as needed.
• Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync.
• Track and optimize performance, maintaining records, logs, and reports.

What Makes You a Fit?

• You thrive in high-stakes environments – handling multiple service requests at once doesn’t phase you.
• Your communication skills are top-notch – clear, professional, and always focused on solutions.
• You understand the trucking & repair industry (or you’re a fast learner).
• You’re a master problem-solver – if a challenge arises, you tackle it head-on.
• You know how to prioritize urgency – every second counts, and you act accordingly.
• You’re tech-savvy – you can navigate dispatch software, multi-line phones, and digital logs with ease.
• You’re a team player – working alongside technicians, customers, and vendors with a "whatever it takes" attitude.

What We Offer

• Competitive Pay – Your hard work should pay off.
• Career Growth & Advancement – We promote from within, and there’s always room to grow.
• A Fast-Paced, Exciting Work Environment – No two days are ever the same.
• A Team That Has Your Back – Work alongside professionals who hustle just as hard as you.