Service Director- Ford Wolfchase

AutoNation; Memphis (IN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Dental & vision coverage

Maternity benefits

Employee discounts

Job summary

AutoNation is seeking a Service Director/Manager to lead the Service Department across a store, driving performance, efficiency, and exceptional customer service. This role focuses on talent development, process discipline, and achieving sales and profitability targets.

You will attract and retain top talent, develop teams, and ensure a strong service experience that reinforces loyalty. The position emphasizes financial acumen, operational excellence, and a commitment to the AutoNation brand

Qualifications

• High School diploma or equivalent is required.
• Experience in service and/or parts management.
• Ability to set and achieve targeted goals.
• Proven ability to attract, develop and retain great talent.
• Strong financial and business acumen and the ability to drive revenue and profitability.
• Demonstrated communication and interpersonal skills.
• Organization and follow-up skills.
• Experience with technology.

Responsibilities

• Set a clear vision and goals for the Service Department to achieve targeted performance.
• Drive an efficient sales and production operation to move customers quickly while upholding our brand promise.
• Engage and motivate the team to meet goals and adopt best practices.
• Attract, develop and retain top talent for the store.
• Create an exceptional customer experience to drive loyalty.
• Ensure the Service area is retail-ready with pricing and displays.
• Manage the business per AutoNation and manufacturer requirements.
• Analyze performance and develop action plans to close gaps.

Skills

Service management

Talent management

Financial acumen

Customer focus

Communication skills

Job description

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

The Service Director/Manager is the leader of the Service department within an AutoNation store. This role drives the performance of Service Area by attracting, developing and retaining great talent and creating an exceptional service experience for our Customers.

What are the day-to-day responsibilities?

• Setting a clear vision and goals for the Service Department to achieve targeted performance.
• Driving a highly efficient sales and production operation to get Customers in an out quickly while ensuring our "fix it right the first time" brand promise is upheld.
• Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes
• Attracting, developing and retaining the very best talent for the store.
• Creating an exceptional customer experience to drive customer loyalty.
• Ensuring the Service area is retail-ready with proper displays, point-of-purchase information and visible competitive pricing for maintenance products.
• Managing the business in accordance with AutoNation and manufacturer requirements and processes.
• Analyzing the business to determine shortfalls and developing action plans to improve performance.
• Driving the business through a high-level of involvement in the day-to-day operations.

How will I know if I am successful?

• The performance of a Service Director/Manager is measured by achieving:
• Targeted sales and profit
• Targeted expense management
• Targeted Associate retention
• Targeted Customer Satisfaction Index

What are the requirements for this job?

• High School diploma or equivalent
• Service and/or Parts Management experience
• Ability to set and achieve targeted goals
• Proven ability to attract, develop and retain great talent
• Strong financial and business acumen and the ability to drive revenue and profitability
• Demonstrated communication and interpersonal skills
• Organization and follow-up skills
• Experience and desire to work with technology
• Valid in-state driver’s license and have and maintain an acceptable, safe driving record

What are the opportunities for career growth?

• Our Service Directors have a few options for career growth and development after success in this role. Opportunities may include:
• Market Customer Director
• Other Corporate or Region support role

Exciting Benefits And Perks Await You

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.