Service Drive Manager

AutoNation; Gilbert (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401k matching

Insurance plans (health, dental,vision

Maternity benefits

Vehicle purchase discounts

YouDecide deals

DRVPNK donations

Job summary

AutoNation is seeking a Service Drive Supervisor in Gilbert, AZ, to lead daily operations for service consultants, drive efficiency, and ensure top quality customer care. You will mentor staff, manage performance, and collaborate with dealership teams to meet safety and regulatory standards while delivering an exceptional service experience.

The role requires leadership experience in a dealership environment, strong communication skills, and the ability to guide and coach staff while maintaining

Qualifications

• Requires leadership experience in auto repair or dealership service.
• Strong communication and interpersonal skills.
• Ability to mentor and coach service consultants.
• Valid driver's license and ability to drive manual transmission vehicles.

Responsibilities

• Schedule and assign daily work objectives for the service consultants.
• Monitor performance and counsel service consultants on behavior or performance.
• Train, coach, supervise and assist service consultants.
• Assist in service reception during peak times to collect customer and vehicle data.
• Maintain supplies required to operate the service drive.
• Communicate with team leaders to determine job status.
• Review daily open repair order report and resolve overdue items.
• Partner with dealership personnel to ensure quality of service.
• Perform quality inspections of vehicles returned to customers.
• Follow up with customers to ensure satisfaction with service work.
• Understand and comply with regulations such as hazardous waste disposal, OSHA requirements.
• Follow safety procedures to avoid exposure to fumes and chemicals.

Skills

Leadership

Strategic thinking

People development

Education

High School diploma or equivalent

Job description

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services.

Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

Lead the Future of Automotive Retail.

Why You’ll Love Working Here

• National scale with entrepreneurial spirit
• Inclusive culture and diverse leadership
• Competitive compensation and benefits
• Opportunities to make a real impact
• Our values and culture

What We’re Looking For

• Proven leadership experience
• Strategic thinking and execution skills
• Passion for innovation and people development

What are the day-to-day responsibilities?

• Schedule and assign daily work objectives for the service consultants
• Monitor performance and counsel service consultants with behavioral or performance issues
• Train, coach, supervise and assist service consultants
• Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data
• Maintain all supplies required to operate the service drive
• Communicate with team leaders to determine status of jobs
• Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's business
• Partner with all other dealership personnel to ensure quality of service provided to customers
• Perform quality inspections of vehicles being returned to customers
• Follow up with customers to ensure satisfaction with service work
• Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, ect:
• Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals

What are the requirements for this job?

• High School diploma or equivalent
• Ability to read and comprehend instructions and information
• Two years of experience in an auto repair facility
• Ability to collaborate with other dealership personnel
• Must have a valid driver's license
• Ability to drive manual transmission vehicles
• Demonstrated communication and interpersonal skills
• Demonstrated customer service skills
• One year of supervisory experience (preferred)
• Ability to operate an automobile

Exciting Benefits And Perks Await You

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact.