Service Drive Manager - Valencia BMW

AutoNation; Valencia (PA); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation and 401k

Health, dental, vision insurance + MCH

Vehicle purchase/discount programs

YouDecide deals and discounts

DRVPNK cancer charity donations

Job summary

AutoNation is seeking a Service Drive Manager to lead the daily operations of the service drive, coordinating service consultants and ensuring top customer satisfaction across vehicle service activities. You will supervise staff, drive performance improvements, and partner with dealership personnel to deliver high-quality service experiences.

The role requires leadership, strategic thinking, and strong communication skills, with prior auto repair facility experience and a valid driver’s license.

Qualifications

• Proven leadership and coaching abilities.
• Experience in an auto repair facility.
• Strong communication and interpersonal skills.
• Ability to read and comprehend instructions and information.
• Experience supervising or coordinating service staff preferred.

Responsibilities

• Schedule and assign daily work objectives for the service consultants.
• Monitor performance and counsel service consultants on behavior or performance issues.
• Train, coach, supervise and assist service consultants.
• Assist in service reception during peak times to collect customer and vehicle data.
• Maintain supplies and equipment for the service drive.
• Communicate with team leaders to track job status.
• Review open repair orders daily and resolve overdue items.
• Collaborate with dealership staff to ensure quality of service.
• Perform quality inspections of vehicles returned to customers.
• Follow up with customers to ensure satisfaction with service work.

Skills

Leadership experience

Strategic thinking

People development

Auto repair experience

Driver’s license

Manual transmission driving

Communication skills

Customer service

Supervisory experience

Education

High School diploma or equivalent

Job description

The service drive manager greets customers and collects information necessary to repair the problems with their vehicle. This includes following through with the technicians and the customer so the customer is satisfied with the work performed.

Lead the Future of Automotive Retail.

At AutoNation, innovation drives everything we do—from automotive retail to vehicle service to automotive finance. As a Fortune 200 company, we’re looking for leaders who are ready to shape the future of automotive retail.

Why You’ll Love Working Here:

• National scale with entrepreneurial spirit

• Inclusive culture and diverse leadership

• Competitive compensation and benefits

• Opportunities to make a real impact

• Our values and culture

What We’re Looking For:

• Proven leadership experience

• Strategic thinking and execution skills

• Passion for innovation and people development

What are the day-to-day responsibilities?

• Schedule and assign daily work objectives for the service consultants

• Monitor performance and counsel service consultants with behavioral or performance issues

• Train, coach, supervise and assist service consultants

• Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data

• Maintain all supplies required to operate the service drive

• Communicate with team leaders to determine status of jobs

• Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week’s business

• Partner with all other dealership personnel to ensure quality of service provided to customers

• Perform quality inspections of vehicles being returned to customers

• Follow up with customers to ensure satisfaction with service work

• Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, ect:

• Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals

What are the requirements for this job?

• High School diploma or equivalent

• Ability to read and comprehend instructions and information

• Two years of experience in an auto repair facility

• Ability to collaborate with other dealership personnel

• Must have a valid driver’s license

• Ability to drive manual transmission vehicles

• Demonstrated communication and interpersonal skills

• Demonstrated customer service skills

• One year of supervisory experience (preferred)

• Ability to operate an automobile

This positions pay range is $50k to $120k annually.

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching

• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact.