Service Director- Ford Wolfchase

AutoNation Inc.; Memphis (TN); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Employee discounts

Job summary

AutoNation Inc. is hiring a Service Director/Manager to lead the Service Department across our store network. You will set the vision, drive efficient service and repair operations, and ensure customers are served quickly and correctly to uphold our brand promise.

You will attract, develop, and retain top talent while delivering an exceptional customer experience. The role emphasizes staff development, operational excellence, and a strong focus on customer satisfaction with opportunities for

Qualifications

• High School diploma or equivalent required.
• Experience in service or parts management.
• Strong financial and business acumen to drive revenue.

Responsibilities

• Set vision and goals for the Service Department to achieve targets.
• Drive efficient sales and production to move customers in and out quickly while upholding the brand promise.
• Motivate and develop the team to meet performance expectations and best practices.
• Attract and retain top talent for the store.
• Create an exceptional customer experience to build loyalty.

Skills

Leadership

Talent development

Customer service

Financial acumen

Communication

Education

High School diploma or equivalent

Tools

CRM systems

Job description

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.The Service Director/Manager is the leader of the Service department within an AutoNation store. This role drives the performance of Service Area by attracting, developing and retaining great talent and creating an exceptional service experience for our Customers..What are the day-to-day responsibilities?Setting a clear vision and goals for the Service Department to achieve targeted performance.Driving a highly efficient sales and production operation to get Customers in an out quickly while ensuring our “fix it right the first time” brand promise is upheld.Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processesAttracting, developing and retaining the very best talent for the store.Creating an exceptional customer experience to drive customer loyalty.Ensuring the Service area is retail-ready with proper displays, point-of-purchase information and visible competitive pricing for maintenance products.Managing the business in accordance with AutoNation and manufacturer requirements and processes.Analyzing the business to determine shortfalls and developing action plans to improve performance.Driving the business through a high-level of involvement in the day-to-day operations.How will I know if I am successful?The performance of a Service Director/Manager is measured by achieving:Targeted sales and profitTargeted expense managementTargeted Associate retentionTargeted Customer Satisfaction IndexWhat are the requirements for this job?High School diploma or equivalentService and/or Parts Management experienceAbility to set and achieve targeted goalsProven ability to attract, develop and retain great talentStrong financial and business acumen and the ability to drive revenue and profitabilityDemonstrated communication and interpersonal skillsOrganization and follow-up skillsExperience and desire to work with technologyValid in-state driver’s license and have and maintain an acceptable, safe driving recordWhat are the opportunities for career growth?Our Service Directors have a few options for career growth and development after success in this role. Opportunities may include:Market Customer DirectorOther Corporate or Region support roleExciting Benefits and Perks Await You:Competitive compensation and 401k matchingEnjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwideAutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.