Service Director

Walterboro Ford; Walterboro (SC); Presencial; USD 90.000 - 140.000; Jornada completa

Descripción de la vacante

Walterboro Ford in Walterboro, South Carolina is seeking a hands-on Service Director to lead the service department, grow our mobile service business, and raise dealership standards. This is a working leadership role requiring vision, sound judgment, and the discipline to translate goals into daily action.

You will own a departmental P&L, coach and develop technicians, optimize routing, and build strong customer relationships while improving profitability and customer satisfaction.

Formación

• Proven automotive service management experience.
• Direct experience with mobile service operations.
• Clear understanding of profitability and P&L.
• Strong leadership and accountability for team performance.

Responsabilidades

• Lead service department and daily operations.
• Grow mobile service appointments and routing.
• Manage payroll, expenses, and bonuses.
• Collaborate with sales, parts, and office to raise standards.

Descripción del empleo

Walterboro Ford | Walterboro, South Carolina

We’re looking for the person who takes ownership, builds a team, and delivers results.

Walterboro Ford has a solid foundation and a vision to become one of South Carolina’s leading dealerships. We’re seeking a hands‑on Service Director who can lead our service department, grow our mobile service business, and help challenge the entire dealership to improve.

We need a true “Batman” type leader: someone with vision, sound judgment, and the drive to turn goals into daily action. Someone who leads from the front, makes difficult decisions, and follows through.

What You Will Own

• Team leadership and accountability: Set clear expectations, establish healthy professional boundaries, coach employees, and consistently hold the team accountable.
• Staffing decisions: Recruit, hire, train, develop, discipline, and terminate employees when necessary. Build a team that takes pride in its work.
• Mobile service growth: Use your mobile service experience to grow appointments, improve routing and technician utilization, develop customer relationships, and build a profitable revenue stream.
• Financial performance: Read and understand a departmental P&L, identify problems, and turn the numbers into specific actions that improve profitability.
• Expense control: Eliminate wasteful spending, question unnecessary costs, and manage staffing, overtime, supplies, vendors, and other departmental expenses responsibly.
• Payroll and bonuses: Accurately prepare staff payroll and bonus calculations, verify supporting performance records, and meet submission deadlines.
• Daily service operations: Take responsibility for workflow, scheduling, productivity, repair quality, customer communication, and timely completion of work.
• Dealership teamwork: Work closely with sales, parts, and the office to resolve problems and raise standards across departments.

Who We’re Looking For

You have proven automotive service management experience, direct experience with mobile service operations, and a clear understanding of what makes a service department profitable.

You can explain a P&L, build an action plan, and follow it through. You know how to support good employees, address poor performance promptly, and make fair, consistent decisions. You understand that accountability starts with your own performance.

You bring goals and vision—and can translate both into measurable expectations for your team.

This is a working leadership position. We are not looking for a couch coach or someone who avoids difficult conversations. We want a leader who stays involved, earns respect, solves problems, and takes ownership of the department’s results.

The Opportunity

Join a dealership with an established base and room to grow. Help shape the service department, expand mobile service, develop your team, and make a meaningful impact on the dealership’s future.

Walterboro Ford

902 Bells Highway | Walterboro, SC 29488

• 843-549-5581