Director of Mobile Service & Fleet Ops

Walterboro Ford; Walterboro (SC); On-site; USD 90,000 - 130,000; Full time

Job summary

Walterboro Ford seeks a hands-on Mobile Service Director to grow the mobile service business and overseeレン rental and loaner fleets and Ford Pickup & Delivery operations. The role requires turning opportunities into appointments, keeping technicians and drivers productive, and controlling expenses to deliver a superior customer experience.

Prior mobile service experience is strongly preferred and will receive significant consideration.

Qualifications

• Experience leading automotive service operations with P&L responsibility.
• Direct mobile service experience preferred.
• Experience with fleet accounts, rental and loaner management, dispatch, or pickup and delivery is a plus.
• Strong organization, communication, scheduling, and expense-management skills.

Responsibilities

• Mobile Service: Manage technicians, scheduling, dispatch, route planning, equipment readiness, service quality, and profitability.
• Business Development: Build relationships with local businesses and fleet customers, develop recurring maintenance opportunities, and grow repeat business.
• Rental and Loaner Fleet: Oversee reservations, agreements, vehicle assignments, inspections, maintenance, returns, utilization, and expense control.
• Ford Pickup & Delivery: Coordinate drivers, customer transportation appointments, vehicle handling, communication, documentation, and eligible reimbursement.
• Team Performance: Train employees, set clear expectations, address performance issues, and hold the team accountable.
• Customer Experience: Keep customers informed, resolve concerns, and make doing business with Walterboro Ford convenient and dependable.

Skills

Automotive service leadership

People management

Customer satisfaction

Financial accountability

Scheduling

Communication

Fleet/rental management

Job description

Walterboro Ford seeks a hands-on Mobile Service Director to grow the mobile service business and overseeレン rental and loaner fleets and Ford Pickup & Delivery operations. The role requires turning opportunities into appointments, keeping technicians and drivers productive, and controlling expenses to deliver a superior customer experience.

Prior mobile service experience is strongly preferred and will receive significant consideration.