Service Director

Kids for the Future; San Antonio (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Family owned

Great culture

Work–Life balance

Paid vacation

Team-focused environment

Company 401K with match

Community involvement

Job summary

Cavender Cadillac is seeking a Service Director to lead our dealership's service department with a focus on excellence and teamwork. You will oversee technicians and advisors, manage budgets, and ensure all repairs meet manufacturer standards while delivering outstanding customer experiences.

Join a family-owned culture that values integrity, empowerment, commitment, and innovation. This role offers opportunities for career growth, ongoing training, and a collaborative environment where high

Qualifications

• Uphold Cavender Auto Group’s core values: Integrity, Empowerment, Commitment, and Innovation.
• Energetic, motivated and punctual.
• Clean Texas driving record and valid Texas Driver License.
• Willingness to pass background check and drug screen.

Responsibilities

• Oversee daily service department operations including technicians and advisors.
• Schedule and assign work to ensure efficient workflow and timely repairs.
• Monitor performance metrics: revenue, labor hours, customer satisfaction, and repair quality.
• Ensure repairs meet manufacturer specifications and safety standards.
• Handle escalated customer issues professionally to maintain satisfaction.
• Coordinate with parts, sales, and finance to manage orders and warranties.
• Manage service department budget and staffing; recruit and mentor staff.
• Ensure compliance with regulations and manufacturer requirements.

Skills

Leadership

Customer service

Communication

Job description

Description

Cavender Cadillac Service Director

At Cavender Auto Group, our values define who we are and how we lead. We believe in…
Integrity: Integrity guides us to always do the right thing.
Empowerment: Empowerment means giving our people the tools, training, and trust to succeed
Commitment: Commitment drives us to take care of our customers, our community, and one another
Innovation; Innovation inspires us to continuously improve and find better ways to serve.

Our mission is simple:To deliver exceptional experiences to those we serve. This means every interaction—with customers, vendors, and employees—should reflect respect, care, and excellence.

Cavender Cadillac is currently seeking Service Director to join our team. Our team members are talented, service-oriented, and motivated individuals who thrive in a culture where values and opportunities go hand in hand. With exceptional facilities, defined processes, and an empowering environment, you’re sure to find a rewarding career with us.

WE OFFER:

• Family owned and operated
• Outstanding culture rooted in Integrity, Empowerment, Commitment, and Innovation
• Work/Life balance is very important to us
• Paid Vacation
• Team-focused environment
• Career growth opportunities with promotion from within
• Ongoing training and development
• 401K with company match
• Community involvement

RESPONSIBILITIES:

• Oversee the daily operations of the service department, including technicians, service advisors, and support staff.
• Schedule and assign work to service personnel to ensure efficient workflow and timely completion of repairs.
• Monitor service department performance, including revenue, labor hours, customer satisfaction, and repair quality.
• Ensure all repairs and maintenance meet manufacturer specifications and quality standards.
• Handle escalated customer complaints, resolving issues professionally to maintain customer satisfaction.
• Collaborate with parts, sales, and finance departments to coordinate repairs, orders, and warranty claims.
• Manage service department budgets, including labor, parts, and overhead costs.
• Recruit, train, and mentor service staff, fostering a culture of accountability, teamwork, and high performance.
• Ensure compliance with all federal, state, and local regulations, as well as manufacturer requirements

REQUIREMENTS

• Commitment to upholding Cavender Auto Group’s core values ofIntegrity, Empowerment, Commitment, and Innovation, while supporting our missionto deliver exceptional experiences to those we servein all interactions with customers, vendors, and employees
• Energetic, motivated, and punctual
• Clean driving record and valid Texas DL
• Willingness to submit to a background check & drug screen prior to employment

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws JOB TYPE:Full-time; In Person