Service Director

Investments; Irving (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

PTO & Holiday Pay

Company-Paid Life Insurance

Health & Wellness Plans

401(k) with company match

Employee discounts

Job summary

Investments in Irving, TX seeks a Service Director to lead the growing Service Department, drive profitability, and ensure exceptional service quality. You will own daily operations, performance metrics, and staff development, building a high-output, customer-focused team.

Responsibilities include overseeing technician production and payroll, optimizing turnaround time, ensuring compliance with OSHA and regulations, and delivering measurable improvements in repair quality and customer

Qualifications

• 3–5 years of dealership service management experience
• Strong knowledge of automotive service, maintenance, and repair operations
• Clear, confident written and verbal communication skills

Responsibilities

• Lead, coach, and motivate the Service team to maximize productivity and performance, owning hiring, training, and development
• Review daily technician production and payroll reports to ensure efficiency, accuracy, and profitability
• Proactively identify opportunities to improve service quality, turnaround time, and customer satisfaction using metrics and feedback
• Ensure timely, accurate completion of repair orders and documentation, maintaining quality standards
• Maintain full compliance with federal, state, and local regulations, including OSHA and hazardous waste requirements

Skills

Leadership

Operations management

Team development

Process improvement

Communication

Job description

Service DirectorWe’re looking for a proven, high-impact Service Director to lead a growing Service Department and deliver results as demand continues to rise. This role is built for a driven leader with a strong performance track record who thrives on accountability, efficiency, and profitability.You’ll take full ownership of the department, driving financial performance, inventory control, daily operations, and team development, while building a high-output, customer-focused service operation. This position offers strong earning potential tied to performance and the opportunity to make a measurable impact on dealership success.Employee Benefits & Compensation Package:We are proud to offer a competitive and comprehensive benefits package, including:Paid Time Off (PTO) and Holiday PayCompany-Paid Life InsuranceHealth & Wellness PlansMedical, dental, vision, and supplemental insuranceFlexible Spending Accounts (FSA)Financial Retirement Plans WITH COMPANY MATCHING401(k) and RothEmployee vehicle and service discountsRole Responsibilities:Lead, coach, and motivate the Service team to maximize productivity and performance, owning hiring, training, and developmentReview daily technician production and payroll reports to ensure efficiency, accuracy, and profitabilityProactively identify opportunities to improve service quality, turnaround time, and customer satisfaction, using metrics and customer feedback to drive resultsEnsure timely, accurate completion of repair orders and documentation, maintaining exceptional quality standardsMaintain full compliance with federal, state, and local regulations, including OSHA and hazardous waste requirementsEmployee Prerequisites:Fast onboarding—ready to start within days of applying3–5 years of dealership service management experience (pay based on experience and performance)Strong knowledge of automotive service, maintenance, and repair operationsClear, confident written and verbal communication skillsAble to read, apply, and document procedures, safety rules, and reportsJob Type:Full-timeWe are an Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the United States. Applicants must have a valid driver's license and must complete the pre-employment screening.