Service Director

Paycom; Clarksville (TN); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k

Paid vacation/holidays

Paid training

Employee development

Employee discounts

Job summary

Wyatt Johnson Toyota, Clarksville, TN, part of Hudson Automotive Group, has an opening for an energetic Service Director to lead a high-volume Toyota service department.

With two new service bays and expansion plans, the store aims to handle ~2,350 customer pay repairs per month in a fast-paced, customer-centric environment. A top compensation package accompanies a growth-focused team culture.

Qualifications

• Toyota background is a plus.
• Proven fixed operations director with high CSI.
• CRM software experience is required.
• Excellent communication skills and emotional intelligence.

Responsibilities

• Lead the service department in a high-volume Toyota store.
• Drive CSI and profitability while delivering outstanding customer service.
• Develop, train and motivate advisors and technicians.
• Manage customer relationships and service processes end-to-end.

Skills

Customer service leadership

Communication skills

Emotional intelligence

Team motivation

Tools

CRM software

Job description

Job Details: Job Location: Wyatt Johnson Toyota - Clarksville, TN 37040, Job Shift: Open to Closing, Wyatt Johnson Toyota, part of the award-winning Hudson Automotive Group, is looking for an energetic and driven Service Director to join a high-volume, growing Toyota service department! We recently added two service bays and have plans for further expansion soon. With our current setup targeting 2,350 customer pay repair orders per month, this is an excellent opportunity for someone who thrives in a fast-paced environment.

Hudson Automotive is one of the fastest growing auto dealer groups and management companies in the Southeast U.S. If you have a Proven track record of success & high achievement as a fixed operations director with excellent CSI, and ready to take that next step in your career, it’s time to shift your career into gear with Wyatt Johnson Toyota!

Why work at Hudson Automotive?

• Top Compensation (our top performing service directors earn $200K+ annually)
• Collaborative work environment and customer centric culture
• Medical, Dental, Vision, and Life Insurance
• 401k
• Paid Vacation/Holidays
• Paid Training
• Employee development through training and advancement opportunities
• Employee discounts on products & services

Who are we looking for?

• High energy, Customer-oriented with track record of exceeding CSI.
• Process Driven with the ability to train and motivate and grow advisors and technicians.
• A Passion to win.
• Customer Centric Service leader who loves developing a team.
• Energetic personality who loves collaborating with a team.
• Self-Motivated individual who is driven to exceed expectations.

Qualifications:

• Previous Toyota experience is a strong plus.
• Proven track record of success & high achievement as a fixed operations director with excellent CSI.
• Ability to successfully guide customers throughout the service process.
• Customer Relationship Management (CRM) Software Experience.
• Excellent communication skills.
• Strong amount of emotional intelligence.

Are you ready to work in a rewarding, high-energy environment, and state-of-the-art facility? Come take the next step of your career with Hudson Automotive Group!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.