Service Director

Holmberg Mechanical; Bellevue (WA); On-site; USD 140,000 - 165,000; Full time

Benefits offered by this job

Vehicle allowance

Cell phone allowance

Health insurance (company-paid)

401(k) with company match

Generous PTO and holidays

Job summary

Holmberg Mechanical is seeking a Service Director to lead the Service Department and drive growth across western Washington. You will oversee budgets, staffing, and service standards, ensuring profitable operations and exceptional client service.

In this role you will collaborate with operations, sales, and HR, shaping strategic plans and maintaining strong client relationships while guiding a team of technicians, coordinators, and support staff toward service excellence.

Qualifications

• Progressive leadership experience in commercial HVAC or plumbing service operations.
• Experience managing departmental budgets, financial performance, staffing, and business plans.
• Experience leading service teams and coordinating the work of operations, sales, and administrative staff.
• Working knowledge of mechanical and plumbing service delivery, preventive maintenance agreements, and client service expectations.

Responsibilities

• Develop and execute the department’s annual business plan, budget, and growth strategy.
• Manage department performance against plan; review monthly revenue, gross profit, overhead, and operating income, and address variances.
• Lead recruiting, hiring, coaching, and performance management for service staff and administrative personnel.
• Determine staffing, vehicle, technology, training, and facility needs to support growth.
• Partner with the Service Operations Manager to maintain reliable daily operations and accurate invoicing/timecards.
• Collaborate on timely billing and receivables management with accounting.

Skills

Leadership

Budget management

Team leadership

Service operations

Revenue analysis

Client relationships

Communication

Service management systems

Education

B.S. in Business/Engineering/Construction Management

Tools

Service management software

Business reporting tools

Job description

Join One of Washington’s Premier Mechanical Contractors.

For over 75 years, Holmberg Mechanical has delivered innovative mechanical solutions and service on some of the Pacific Northwest’s most recognizable commercial, healthcare, life sciences, industrial, and institutional projects. We are a privately held company known for our collaborative culture, technical excellence, and commitment to doing things the right way.

We’re growing—and we’re looking for a Service Director to lead our Service Department, develop our team, and build lasting client relationships throughout western Washington.

What You’ll Do

You’ll lead the business performance and growth of Holmberg’s Service Department, which provides 24/7 mechanical and plumbing maintenance, service, and repairs to a diverse client base.

Working with the Service Operations Manager, Service Sales Manager, and company leadership, you’ll manage the department’s business plan, budget, staffing, and service standards. You’ll be accountable for financial results while ensuring our teams have the resources and direction to serve clients well.

Responsibilities

• Develop and execute the department’s annual business plan, budget, and growth strategy in alignment with company priorities.
• Manage department performance against plan; review and report monthly revenue, gross profit, overhead, and operating income, and address variances.
• Lead recruiting, hiring, coaching, and performance management for service sales, administrative staff, and technicians in partnership with department managers and HR.
• Determine staffing, vehicle, technology, training, and facility needs to support current operations and planned growth.
• Partner with the Service Operations Manager to maintain reliable daily operations, including accurate work orders, invoices, and timecards.
• Work with operations and accounting to support timely billing, monitor aging receivables, and resolve collection issues.
• Partner with the Service Sales Manager and sales team to establish sales goals and develop preventive maintenance agreements that operations can deliver successfully.
• Maintain strong client relationships and help resolve escalated service and performance concerns.
• Work with the Service Operations Manager to maintain service vehicles and adequate parts inventory.
• Coordinate with other department leaders to meet company objectives, improve service delivery, and use resources effectively.
• Ensure service staff follow company and department policies, including applicable safety procedures.
• Perform other duties as assigned.

Required Qualifications

• Progressive leadership experience in commercial HVAC, or plumbing service operations.
• Demonstrated experience managing departmental budgets, financial performance, staffing, and business plans.
• Experience leading service teams and coordinating the work of operations, sales, and administrative staff.
• Working knowledge of mechanical and plumbing service delivery, preventive maintenance agreements, and client service expectations.
• Ability to interpret revenue, gross profit, overhead, operating income, and receivables reports and take appropriate action.
• Strong communication, coaching, organization, and problem-solving skills, including experience resolving escalated client concerns.
• Proficiency with business reporting tools and service management systems.

Preferred Qualifications

We’d love to see experience with:

• Leading and growing a service department with responsibility for both sales and operations.
• Supporting a 24/7 service organization and coordinating emergency response resources.
• Managing union field teams and working with applicable labor agreements.
• Developing recurring maintenance business and improving customer retention.
• Formal education or training in business management, construction management, engineering, or a related field.

Why Holmberg Mechanical?

At Holmberg, you’ll find more than just a job—you’ll find a team that genuinely enjoys working together.

We believe in:

• Working hard while enjoying what we do.
• Building lasting relationships with clients and teammates.
• Empowering employees to make decisions and take ownership.
• Investing in professional growth and career development.
• Delivering exceptional projects we’re proud to put our name on.

Our culture is built on trust, teamwork, accountability, and having fun along the way.

What We Offer

• Annual base salary: $140,000–$165,000, depending on experience.
• Vehicle and cell phone allowances.
• 100% company-paid medical, dental, and vision insurance.
• 401(k) with company match.
• Generous PTO package and paid holidays.
• Collaborative, team-oriented work environment.
• Professional development and continuing education.

Holmberg Mechanical is an Equal Opportunity Employer, offering qualified applicants’ consideration for employment without regard to race, color, religion, sex, physical or mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status.