Mission-Critical Service Desk & VTC Technician (TS/SCI)

Leidos; Oakland (SC); On-site; USD 46,000 - 82,000; Full time

Job summary

Leidos' Defense Sector seeks a Service Desk/VTC Technician to support US Army Central Intelligence at Shaw Air Force Base, SC. The role focuses on Tier 1/2 IT help desk, VTC coordination, and system troubleshooting in a high-security environment.

Responsibilities include end-user support across Windows, Microsoft 365, and collaboration tools, user provisioning, and incident escalation. Active TS/SCI clearance is required, with JWICS experience preferred.

Qualifications

• 3+ years of prior experience in IT or help desk.
• Active DoD TS/SCI clearance required.
• Active IAT Level II baseline certification (Security+ CE or equivalent).
• Windows 10 MCP certification or ability to obtain within 30 days.
• VTC scheduling experience with JWICS.
• 2–4 years of professional IT/help desk experience.
• Experience with Microsoft 365, Teams, Power Apps.
• Basic LAN/WAN networking knowledge.

Responsibilities

• Serve as first point of contact for end-users via phone, email, and in person.
• Manage day-to-day help desk functions to resolve service requests promptly.
• Document and improve service desk workflows.
• Diagnose Tier 1 hardware/software issues and escalate to Tier 2.
• Administer user provisioning lifecycle using SharePoint and Power Apps.
• Provide VTC/DVTC support and schedule JWICS conferences.

Skills

Help desk experience

End-user support

VTC scheduling

Windows 10 support

Microsoft 365

Education

High school diploma or equivalent

Tools

ServiceNow

Remedy

SolarWinds Web Help Desk

SharePoint

Power Apps

Job description

Leidos' Defense Sector seeks a Service Desk/VTC Technician to support US Army Central Intelligence at Shaw Air Force Base, SC. The role focuses on Tier 1/2 IT help desk, VTC coordination, and system troubleshooting in a high-security environment.

Responsibilities include end-user support across Windows, Microsoft 365, and collaboration tools, user provisioning, and incident escalation. Active TS/SCI clearance is required, with JWICS experience preferred.