Service Desk Tier 2 IT Support - Remote or Onsite

Tatitlek Government Services, Inc (TGSI); Fort Worth (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Tatitlek Government Services, Inc (TGSI) is seeking a Service Desk Tier 2 Tech Support in Fort Worth, TX. The role handles IT problems that Tier 1 cannot resolve and works with end users remotely or on-site until resolution. The candidate must possess 2+ years of relevant experience and a Net+/A+ certification.

The Tier 2 technician will also perform Tier 1 duties as needed and escalate to Tier 3 for major changes, maintaining ticket records and providing quality user support.

Qualifications

• At least 2 years resolving software and hardware incidents.
• Experience with ticketing systems (Remedy) and incident tracking.
• Experience with PCs, laptops, tablets, and Windows OS.
• CompTIA Network+ or A+ certification required.

Responsibilities

• Analyze incidents, diagnose and resolve medium to complex issues.
• Respond to and resolve Tier 2 tickets in a timely manner.
• Route major issues to Tier 3 when changes needed.

Skills

Networking basics

Email systems

Remote desktop

IT troubleshooting

Communication skills

Education

CompTIA Network+ or A+

Tools

Remedy ticketing system

Job description

Tatitlek Government Services, Inc (TGSI) is seeking a Service Desk Tier 2 Tech Support in Fort Worth, TX. The role handles IT problems that Tier 1 cannot resolve and works with end users remotely or on-site until resolution. The candidate must possess 2+ years of relevant experience and a Net+/A+ certification.

The Tier 2 technician will also perform Tier 1 duties as needed and escalate to Tier 3 for major changes, maintaining ticket records and providing quality user support.