Service Desk Technician — Level I

Taurean Corp; Washington, Northern (District of Columbia, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Taurean Corp in Washington, DC, seeks a first-line IT Help Desk specialist to support users in a secure federal IT environment, resolving issues across desktops, laptops, and thin clients, handling ServiceNow tickets, phone, and walk-ins.

The role requires 2 years of help desk experience, proficiency with Windows 11, Microsoft 365, Outlook/Exchange, Active Directory, and ServiceNow, plus strong communication in a regulated setting.

Qualifications

• 2 years of IT help desk experience.
• Proficient with Windows 11, Microsoft 365, Outlook/Exchange, Active Directory.
• Strong communication and customer service in a fast-paced, regulated environment.
• CompTIA A+ (preferred; may sub for 1 yr exp)

Responsibilities

• Perform account management and troubleshoot user workstations
• Install hardware and software, configure workstation operating systems, and keep systems current with approved configurations and security requirements
• Configure and troubleshoot workstation peripherals
• Assess user issues through conversation or remote access, assign appropriate priorities, and dispatch or escalation to Level II technicians when needed
• Track ticket status and resolution and communicate updates to users and the Service Desk Supervisor

Skills

IT help desk

Windows 11

Microsoft 365

Outlook/Exchange

Active Directory

ServiceNow

Tools

ServiceNow

Job description

ELIGIBILITY REQUIREMENT:U.S. Citizenship required. Must be able to obtain and maintain a High-Risk Public Trust clearance (Tier 4). Full adjudication required before starting — no waivers available. Must meet the DOJ residency requirement (3 of the last 5 years in the U.S.). This role supports Federal Prison Industries/UNICOR; personnel may interact with federal inmates under agency staff supervision.

About Taurean

TAUREAN

Taurean is a mission-driven defensive cyber operations firm delivering security engineering, risk management, and compliance execution for federal and regulated environments. Our teams protect operational systems, sensitive data, and high-assurance environments through disciplined engineering, structured compliance frameworks, and operational rigor.

Guided by our vision — Find Relevant Work. Create Meaningful Jobs. Transform Lives — for the Glory of God! — we build teams grounded in accountability, professional growth, and purposeful contribution. Our culture emphasizes strong leadership, family-first principles, and continuous development within a collaborative, performance-focused environment.

About the Role

Provide first-line desktop and end-user support in a secure federal IT environment. You will resolve issues across user workstations — desktops, laptops, 10Zig zero clients, and mobile thin clients — and handle requests received through the ServiceNow ticketing system, by phone, and via walk-in.

Key Responsibilities

• Perform account management and troubleshoot user workstations
• Install hardware and software, configure workstation operating systems, and keep systems current with approved configurations and security requirements
• Configure and troubleshoot workstation peripherals
• Assess user issues through conversation or remote access, assign appropriate priorities, and dispatch or escalation to Level II technicians when needed
• Track ticket status and resolution and communicate updates to users and the Service Desk Supervisor

Required Qualifications

• 2 years of IT help desk experience, including help desk administration and user support
• Hands‑on experience with Windows 11, Microsoft 365, Outlook/Exchange, Active Directory, and ServiceNow
• Excellent communication and customer‑service skills, including the ability to support non-technical users in a fast-paced, regulated environment

Certifications

CompTIA A+ (preferred; may sub for 1 yr exp)

Technical Environment

Schedule & Location

Hybrid — approximately 50% remote / 50% on-site. Primary site: Central Office, Washington, DC. Possible travel to FCC Butner (NC), FCC Allenwood (PA), or FCC Victorville (CA). Government‑furnished equipment (laptop, PIV card) provided.
Schedule: Monday–Friday, 7:30 AM–4:00 PM ET, ~1,992 hours/year. Full‑time, W‑2.

Eligibility & Clearance

Public Trust Required
U.S. Citizenship is required — this role involves access to DOJ information technology systems; non‑U.S. citizens are not eligible. Candidates must be able to obtain and maintain a High-Risk Public Trust clearance (Tier 4 background investigation). Full adjudication is required before starting — no pre‑employment waivers are available. Must meet the DOJ residency requirement (3 of the last 5 years in the U.S. or qualifying exception). Work supports Federal Prison Industries/UNICOR; personnel may interact with federal inmates under agency staff supervision and must follow all institutional security rules.

Taurean is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.