Service Desk Technician — Level II

Taurean Corp; Washington, Northern (District of Columbia, KY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Taurean Corp in Washington, DC, is seeking a senior service desk resource to operate in a secure federal IT environment. The role encompasses Level I duties, content creation, and collaboration with development and operations teams.

Hybrid schedule, 50/50 remote and on-site, primary site Central Office, Washington, DC, with potential travel to FCC facilities. Schedule Mon-Fri 7:30-4:00 ET; full-time W-2.

Qualifications

• 4 years of IT help desk experience is required.
• Experience with Windows OSD/SCCM, Active Directory, Microsoft 365, Exchange/Outlook, and ServiceNow.
• CompTIA A+ certification is preferred.

Responsibilities

• Provide Level I and related service desk duties in a secure federal IT environment.
• Create knowledge base articles and training materials.
• Collaborate with development and operations teams to reproduce issues in test env.

Skills

Strong communication

Help desk experience

Education

CompTIA A+ (preferred)

Tools

Windows OSD/SCCM

Active Directory

Microsoft 365

Exchange/Outlook

ServiceNow

Job description

ELIGIBILITY REQUIREMENT:U.S. Citizenship required. Must be able to obtain and maintain a High-Risk Public Trust clearance (Tier 4). Full adjudication required before starting - no waivers available. Must meet the DOJ residency requirement (3 of the last 5 years in the U.S.). This role supports Federal Prison Industries/UNICOR; personnel may interact with federal inmates under agency staff supervision.

Taurean is a mission-driven defensive cyber operations firm delivering security engineering, risk management, and compliance execution for federal and regulated environments. Our teams protect operational systems, sensitive data, and high-assurance environments through disciplined engineering, structured compliance frameworks, and operational rigor.

Guided by our vision - Find Relevant Work. Create Meaningful Jobs. Transform Lives - for the Glory of God! - we build teams grounded in accountability, professional growth, and purposeful contribution. Our culture emphasizes strong leadership, family-first principles, and continuous development within a collaborative, performance-focused environment.

About the Role

Serve as a senior service desk resource in a secure federal IT environment. In addition to all Level I responsibilities, you will create knowledge and process content, support configuration management, and partner with development and operations teams.

Key Responsibilities

• Perform all Service Desk Level I duties - workstation support, account management, ServiceNow ticketing, hardware/software installs, peripheral troubleshooting
• Author Knowledge Base articles, checklists, Service Level Agreements, procedures, and end-user training materials
• Collaborate with development staff to recreate reported issues in the test environment
• Work with operations staff on configuration management through Windows Operating System Deployment (OSD)
• Evaluate user requirements and workflows and recommend appropriate IT solutions; mentor Level I technicians

Required Qualifications

• 4 years of IT help desk experience, including help desk administration and user support
• Experience with Windows OSD/SCCM, Active Directory, Microsoft 365, Exchange/Outlook, and ServiceNow
• Strong written and verbal communication skills, including documentation and end-user training

CompTIA A+ (preferred; may sub for 1 yr exp)

Technical Environment

Schedule & Location

Hybrid - approximately 50% remote / 50% on-site. Primary site: Central Office, Washington, DC. Possible travel to FCC Butner (NC), FCC Allenwood (PA), or FCC Victorville (CA). Government-furnished equipment (laptop, PIV card) provided.
Schedule: Monday-Friday, 7:30 AM-4:00 PM ET, ~1,992 hours/year. Full-time, W-2.

Eligibility & Clearance

Public Trust Required
U.S. Citizenship is required. Must obtain and maintain a High-Risk Public Trust clearance (Tier 4) - full adjudication before starting, no waivers. Must meet DOJ residency requirement (3 of last 5 years in the U.S. or qualifying exception). Work supports Federal Prison Industries/UNICOR; personnel may interact with federal inmates under agency supervision.

Taurean is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.